Roofing Contractors
Massey Construction Group, Inc.Headquarters
Complaints
This profile includes complaints for Massey Construction Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:06/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Massey Construction was to install a new roof on our home because of damage from hurrican ***. The hurricane was 21 months ago and Massey has yet to even pull a permit. This issue started in Nov. 2023 we gave Massey rep. a check for 20k with a signed contract with a completion date of March 2024. Signed by Massy rep. and my wife and myself. They have made no attempt to start, no phone calls no nothing. I called in Feb. 2024 to ask when they might start and received all very nasty answers from ***** (sales manager) and finally decided I was getting nowhere talking to him. Despite many attempts to reach Mr. ********************* we get no response. I'm at the point with Massey I don't want them to do the work they are not the kind of people I want to do business with after reading revues. I own my own business for over 50yrs. and know this is not the way to run a successful business. All I want is my money back and we both move on.
Business Response
Date: 06/11/2024
Please see attached letterInitial Complaint
Date:05/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 9, 2023, we contracted with Massey Construction Group, Inc. to install a new roof on our house. The new roof was installed in July, 2023. On 1/15/24, part of the roof collapsed around the chimney. There was a major leak and there was damage to the drywall on the house. Massey Construction Group, Inc., was informed and they said that it wasnt their fault. Massey Construction Group, Inc. hired an engineer, and as far as we know, the engineer said that they had to fix the roof. Its been months and Massey does not return phone calls. They have to install tiles on the roof, replace drywall on the lanai and paint it. That is the resolution that were seeking.Business Response
Date: 05/31/2024
The remaining punchlist was originally scheduled and agreed upon to be finished. We had scheduled with our subcontractor thinking the work was complete. When receiving this BBB complaint we immediately took action and the work is complete. We are sorry for any miscommunication on our endInitial Complaint
Date:12/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Re: Complete Old roof removal and replacement (completed 2022)SoW - executed contract by both parties - #** clearly states all new flashing (old removed with new)Massey breached agreement by not replacing the wall flashing and not informing the customer of their actions and collecting their payment.The old 25yr+ wall flashing has a high probability to leak, as per an independent roof inspector.Several attempts to reconcile unsuccessful. Company agreed the old wall flashing were not replaced and reasonable offer was provided by the customer to remedy directly to Mark ***************************. Initially seemed willing to a resolution, but then abruptly stopped returning calls and emails.Business Response
Date: 01/24/2024
Good morning,
as we have been in touch with the customer and have had this taken cared of and customer has agreed below i have attached conversation via email with *********************
Fwd: ****** roof
Inbox
Search for all messages with label Inbox
Remove label Inbox from this conversation
Mark ******************** 10:00?AM (4 minutes ago)
to me, *****
Mark ********************
Massey Construction Group, Inc.
Cell Phone: **************
*********************************************************************
****** Office: **************
NOTICE: This e-mail message and all attachments transmitted with it are intended solely for the use of the addressee and may contain legally privileged and confidential information. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution, copying, or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to this message and please delete it from your computer.
---------- Forwarded message ---------
From: ********************;<*********************>
Date: Tue, Jan 16, **** at 12:26?PM
Subject: Re: ****** roof
To: ********************* <*************************************>
Cc: Mark ******************** <****************************************************>
Works for us!
let's confirm week prior
How long do you think will take to complete - 1 week? prefer i am here
I am out of the area 2/10 thru 2/16
Thank you!
****
On Tue, Jan 16, **** at 12:04?PM ********************* <*************************************> wrote:
Hello all and Happy New Year, looking to start the week of 2/5/24.
*************************
*************
Production Manager
Massey Construction Group Inc.
***************************************************************** 34113
Lic.#CCC1328914 : Lic.#CGC060399
IMPORTANT: This message is confidential. It may also be privileged or otherwise protected by work
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On Tue, Jan 16, **** at 11:46?AM ********************* <*********************> wrote:
Hi **** and ****
are you able to provide an est start date?
this
****
---------- Forwarded message ---------
From: chadkelman1 <*********************>
Date: Mon, Jan 15, **** at 7:04?AM
Subject: ****** roof
To: ********************* ******************** Construction <*********************************>
hi ****
good morning.
pls lmk est start date.
how long do you believe it will take start to finish?
1week?
thanks
****
Sent from my ******** 5G DeviceInitial Complaint
Date:11/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As of today, January 10, ****, the necessary repairs to fix the repairs that were done improperly in the spring of 2023 have not been started. We are now at approximately 7 weeks since Massey reached out to me to let me know that they were going to take care of the issue.omised to make it right (****, *******, ****, *****) but they all eventually stopped replying to my calls and texts. Occasionally, crews arrived, but they focused on tasks unrelated to the core issue. In September, materials were delivered, offering hope for a solution, yet they remain untouched to this day.In late November, I contacted Massey's sales manager, *****, who shockingly informed me that they don't color mortar, despite the contract's clear terms. His response amounted to an apology with a paltry $300 discount on a $6900 bill, utterly unacceptable and lacking accountability.Now, I must invest thousands with another company to get my roof looking the way it should.Business Response
Date: 01/24/2024
we have been in contact with the customer we even spoke to them yesterday and ordered new tileCustomer Answer
Date: 02/01/2024
Complaint: 20902466Massey Construction has made a concerted effort to fix the issues with ******* and at this time most of the repairs are done. I'm still waiting for someone to come out and get the big pile of garbage off of *******, pick up the garbage and pallets from my driveway, and also repair my gutters that have been heavily scratched from all the ladders used over the past months. I have been in discussion with *********************, their Production Manager, about this.
Once these final steps are done I will close out this complaint.
Sincerely,
***********************Business Response
Date: 02/06/2024
All Issues have been addressed and fixed !Customer Answer
Date: 02/06/2024
Complaint: 20902466
I am rejecting this response because:Not everything is done, though we are close. My gutters need to be repaired/replaced as they were heavily damaged with all the ladders on them. ********************* said he would take care of this though I'm not sure where this is at. Also, there is a big pallet full of bags of mortar on my driveway that needs to be removed.
Sincerely,
***********************Business Response
Date: 02/07/2024
Today i called the customer and have discussed that we will have the pallet removed tomorrow along with the mortar and any other trash left behind.
********************* will call customer today with a gutter date to have the gutters Fixed or replaced which ever is best needed to be done
Customer Answer
Date: 02/15/2024
Complaint: 20902466
Sorry, as I mentioned earlier, I have to reply to your response within 10 days per BBB rules and it has been 8 now.We are so close to being done. ************** (Gauts Gutters) was out early last week to replace the damaged gutters. Unfortunately they missed a side. I mentioned this to the owner (****) who apparently contacted you to get approval for the missing side and you said yes, go ahead. He said he would be back this week to measure. It's now almost Friday and I haven't seen him, nor has he replied to my text or voicemail. I also called *********************** and told him about this yesterday.
If there is anything you can do to get **** out here and have him finish the last piece I would appreciate it. I'm sure we're both anxious to have this behind us.
I do appreciate your recent diligence to get this rectified.
Sincerely,
***********************Customer Answer
Date: 02/20/2024
Better Business Bureau:Massey Construction has completed all the repairs to my satisfaction.
Sincerely,
***********************Initial Complaint
Date:05/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************ey keep brushing me off saying they are expediting it. Then one night, a crew shows up unannounced and completes the gutter repair but leaves the soffit undone. I have officially lost all patience at this point. I call their production office AGAIN and ****** tells me someone would come by on 4/26/23 and no one shows so I have to call them yet again to see whats going on. ****** assured me that they would be coming on 4/27/23. A person named **** goes to the wrong address on 4/27/23 which happens to be my sisters house which was another very strange thing that happened. He was about to work on the wrong house!!! My sister then tells him that she thinks hes looking for me and he makes his way to my house. At this point ** very happy to see him because I think Ill finally get the soffit repaired. Then he tells me he doesnt have the soffit material thats on my house. How do you show up unprepared for a job?!!?? I cannot fathom that in all of these months, no one wrote down or ordered the materials needed to complete my soffit repair. **** tells me he will pick it up nearby and come back and he never comes back!!!! So now its April 28 and I call the production office again to know whats going on and apparently now their excuse is that they cant find my soffit!! I asked to speak to their boss because Im beyond upset. I spoke with someone named *** I think. He couldnt care less about the inconvenience Ive gone through. He couldnt give me an answer on when it will be fixed and actually said that I wasnt their only customer WOW! This company is beyond unprofessional and the most disorganized company Ive ever had to deal with. I want this resolved so I never have to deal with this company again.Business Response
Date: 05/16/2023
Ms, *********' concerns were addressed immediately, reported issues were addressed and job was completed on 5/8/23 @ 12:41 pm
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