Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ***** *********, purchased a lead from vending exchange on 9/11/24 for $880. The vendor, Towne Square Apartments, was unresponsive. I contacted Vending Exchange/ Kick start locations via phone 9/17/24. CEO Robert Pattersons assistant, *******, couldnt reach them. He confirmed this in an email to me dated 10/9/24 " "We have tried to reach the location but have been unable to. " I reported the intial unresponsiveness over the phone however, i sent an email much later (which has been acknowledged). Because of the delay with my written notice he refuses to give me a full refund. Not only was the vendor unresponsive, I was also given the wrong information about the number of machines needed and the number of residents. I did my own investiagtion and ***** Swuare Apartments did not even have a functioning website which i brought that to his attention. Despite my complaints and proof, Patterson refuses a refund, only offering unreliable store credit. I was not satified with store credit and I did everything on my part. Reluctantly he refunded partial credit. I need my full refund . He stopped responding to emails and calls. His company has poor ****** ratings with similar complaints of shady business and false leads. He treats customers poorly and unfortunately, others have had the same experience. I have tried resolving this matter with him however, he is now ignoring my calls and emails. very unprofessional

  Business Response

  Date: 02/05/2025

  Dear *****,

  
  Thank you for sharing your concerns. We regret to hear about your experience and appreciate the opportunity to address this matter.
  Our refund policy requires notification within 7 days of purchase and applies specifically to situations where a vendor is unable to make initial contact with the location. While we understand the frustration regarding the timing of your written notice, we made efforts to accommodate your situation by offering both store credit and a partial refund as a gesture of goodwill.

  We appreciate your feedback, as it helps us improve our processes. If you have any further questions or concerns, please dont hesitate to reach out to us.
  Sincerely,

  
  ***

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 5/25/2023 The amount I paid for them for a vending location was $320 for client ********** in ****** *****.They committed to providing a location for vending machine services and initially location was unresponsive and we called Vending Exchange and opened ticket (#********) to let them know we had not heard from them and of course soon after we did hear from client and sent a proposal and now we haven't heard anything from them except that they are looking into more vendors. At the time of buying this location we were told via email at time of purchase client was not looking into any outside vendors, so they lied. I want my money back because somehow I don't think this company is legit and they are scam. This was my first time purchasing a location and it was not a good experience, so I hope they are not scamming people. They said they would try to reach out to client but I do not have faith in them or faith that I will see getting my money back. Please HELP!!

  Business Response

  Date: 06/21/2023

  Sorry to hear that things have not gone better with this location lead.  

  We only offer refunds if a location is initially unresponsive.  An initially unresponsive location is one that you can not make initial contact with.  You must notify us within 3 days of lead purchase if you're unable to make initial contact with them to qualify for a refund.

  If they decide not to use your services for another reason we're unfortunately not able to provide a refund.  In this situation, you had mentioned that you had the opportunity to provide the location with a proposal.  

  We're always happy to try and get feedback from locations and provide guidance but it is ultimately up to the location if they decide to utilize your services or not.  We are quite transparent about this.  

   We did create a ticket for you when you contacted us (yesterday) and are attempting to reach the location to get feedback.