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Business Profile

Countertops

Belmarmi, LLC.
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/25/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had countertops installed on my outdoor kitchen six weeks ago. I was supposed to be left an 18x18" finished section of the countertop. I spoke to both ***** and ***** and ***** said he had the remaining piece but it would take "a few days" to cut. I am now at a month since he said this.

    Business Response

    Date: 08/15/2023

    Good afternoon *** *******

     

    As response to this complaint, this wasn’t a piece contracted nor was any labor charged for it. It was done simple as a favor. At the time of the homeowners request, after the portion of the contract was complete, our shop was overloaded. The piece was done in the time frame told to him. As far as we understood, he would come pick it up. We didn’t realize delivery was also part of the favor.  Belmarmi bent over backwards to help this client. He should have been back charged at least 4 times if not more. It saddens us to know after all the issues he had with his home to no part of Belmarmi, that a complaint was filed on a favor. 

    Thank you for your time. 

     

    ***** ******

    Customer Answer

    Date: 08/15/2023



    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


     Complaint: ********


    I am rejecting this response because it is not factually accurate.

    - I purchased the entire slab.

    - I requested the piece on 5/26 before the slab was cut. I suppose I should have not incorrectly assumed that the piece would be delivered when the slab was cut.

    - After the slab was installed on 6/16, I asked where the additional piece was.

    - On 6/27 I was told that the piece was never cut and that it would be "a few days"

    - I never received any additional communication from Belmarmi. On 7/22 I asked for the definition of "a few days" and still never received a response.

    If the piece is at the store, I will happily grab it.


    Regards,


    ****** *****






    Business Response

    Date: 09/01/2023

    In response to *** ******* complaint, his free piece in question was delivered to *** ******* home on August 18th.  Thank you.

Belmarmi, LLC. is BBB Accredited.

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