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Business Profile

Association Management

Community Management Services, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/19/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was an owner of a rackominium spot, a condo storage for your boat, for over 10 years at ****************** in ****************************************************** October 31, 2022 I sold this spot to the owner of the ****** ******************I notified ********************* the owner of Community Management at least a week before this transaction by email and by phone call, to not deduct the monthly HOA fee of $282 from my checking account on November 1st as I would not be the owner any longer.Like clockwork, the $282 was deducted from my checking account. I called her again and she asked for me to send her the Warranty Deed transferring ownership to *****************, which I promptly did. As of this date I have not received any reimbursement of an HOA fee that was taken from my checking account for a property that I no longer own.I have records of numerous phone calls and numerous emails with zero response.And to this date of December 17, ************************************************************ to receive a check in the mail.There has been no correspondence from Community Management to me from them at all.But, *********************, makes sure that she adds a raise in her salary every year that we all pay for.She has been a real slacker in every way, not doing her job, collecting her unearned pay on the backs of hard working individuals trying to maintain their spots at the Marina.Im asking for a reimbursement of my $282 for HOA fees that were taken from my checking account for a unit that I do not own.Thank you for your help.

    Business Response

    Date: 01/07/2023

    The payment **************** is requesting to be refunded was never received by the Association.  The *** was processed on 11/1 and **************** revoked the authorization on 11/3 and the payment was reversed.  See attached notification from the processing company.  No refund is due as no payment was received.  

     

    Other information - as of December 29, 2022, the deed had not been recorded in the public records - I did verify on that date that the buyer was planning to record the sale.

    I will not respond to the other comments and false statements made by *****************  We are a professional service company that has been in business for 39+ years and know that his comments are truly not about us, but his residual feelings for a real estate deal that did not end up working out to his liking. 

Community Management Services, Inc. is NOT a BBB Accredited Business.

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