We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Wash

Tommy's Express Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While running my car through *****'s car wash, somewhere between the spinning shammy's and Blowers we heard a sound like something was ripped off my car. When we got out of the wash we pulled over to inspect the car that's where we saw a piece of trim missing off of the rear passenger side of my car. We asked some of the employees there to retrieve the piece that was ripped off in the car wash that was still currently in the car wash bay. The staff there handed us the trim they retrieved from the bay and tried to send us on our way. We asked to fill out an incident report and asked for a manager's number. I was told someone would reach out to me when the *************** emailed me she told me I need to take this complaint to ****** cause it was a ****** defect and if they didn't help she would make it right. So I did. ****** would not help so I contacted her to give her ******s response, At which time she said she would contact ****** herself. She then responded back with snap shots of the cars manual which states, "not to wash in an automatic car wash that has acids in the detergent as it will loosen the plastic on the vehicle." nowhere at the car wash does it say that there is acids in they detergent and there are no warning signs that says check your cars manual to see if you can wash your car here. After her response I requested The contact number for someone above her, she claims that there's no one above her since she was the ** and we would have to deal with her. My car was damaged at they facility and therefore they should fix it. 99% of this conversation with ***** is in email if needed. --

Tommy's Express Car Wash is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.