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Business Profile

Medical Lab and Testing

Mainstream Diagnostic Laboratory LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mainstream Diagnostics has been sending covid test to my 98 yr old father and he did not order them. Ive sent them back. With a return to sender. Also unable to get ahold of anyone at this place to tell them to stop. Ive called ******** and hes been billed 10 times by 3 different labs, 5 different times by Mainstream. This is fraud. They are investigating this.

    Business Response

    Date: 06/15/2023

    We handle each call individually and we take patient consent seriously.    
    We send covid tests only when requested by the patient and if a patient calls to cancel or return the tests we immediately take them out of the system.  

    We received a request to cancel this order and the last tests were sent on May 18th 2023.  There were 3 shipments in total.  No tests have been sent after that date. 

     

     

     

     

     

     

     

     

     

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are requesting a immediate action to stop sending the Covid-19 test kits. We have never ordered these kits and yet now have storage of 16 kits. No idea how this started but please stop immediately. Its of no cost to us because they are being billed to ********* I have turned this into ******** fraud twice and yet it continues. This is a fraud, which is contributing to drive our ******** cost up. I will again call *********

    Business Response

    Date: 05/09/2023

    Thank you for your email regarding your covid tests.  We have stopped all mailings. No mailings are sent unless there is a recording with all patients accepting this service. 

    Customer Answer

    Date: 05/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/08/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company, Mainstream Diagnostics has been sending my mother 8 covid tests per month for many months. There are probably 60 or 70 of them in a box. I have written to them a couple of times requesting these be stopped as well as calling and leaving a voice message and have received no reply for either. My assumption is that these are being shipped and billed to ******** as the note says they are no cost to her. She has dementia so if she agreed to anything on the phone it would be invalid. I would really appreciate if you could intervene and help me to get this stopped. I plan on donating all of these to a non-profit or church to get them out of the house but there is no reason for her to be receiving them.Thanks in advance for anything you can do, and please feel free to contact me. These are being shipped to:***************************, *******************************************************************

    Business Response

    Date: 04/12/2023

    This response was taken verbally by BBB:

    At this time we have removed this consumer from mailing of test. At this time we have sent a total of ********** a 2 month period as the consumer stated they needed to test twice a week. Test were only sent out on 2-8-23 and 3-8-23. 

    Customer Answer

    Date: 04/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you

    Sincerely,

    *************************

Mainstream Diagnostic Laboratory LLC is NOT a BBB Accredited Business.

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