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Business Profile

Moving Companies

Roadrunner Relocation Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of June, *************************** with Roadrunner Relocation Services LLC and his team moved us from ** to GA. When moving our stuff into the GA home, ***** broke a mirror that was inside my hutch. Prior to leaving, he put it in his system as a claim and told us that he would be getting with his glass guy in **, provide him the dimensions and they would be sending the replacement mirror to us. I followed up with him on multiple occasions, it would typically take me sending 2 or more emails and then he would respond with some excuse and tell me that he would take care of it. I was seeing that he was not working on the replacement so I offered him in lieu of replacing the mirror, he could credit me back $50 and I would work on getting the replacement up here. He replied Good morning definitely my apologies for all of the delays not my intention to keep you waiting. That sounds fair I'll refund $50 no problem at all ill process the refund today and then go from there. Again very sorry it took so long. That was on October 18. I have tried to reach out to him several times since then, giving him time to respond between emails. He has not responded to any of those emails and I dont have the refund. It has now been 5 months since the move and I still dont have my replacement mirror.

    Business Response

    Date: 12/06/2023

    How would the customer  like the $50 credit to be settled? Cash, check, cash app?

    Customer Answer

    Date: 12/07/2023


    Better Business Bureau:

    He can use my husbands paypal account  - Paypal.me/jhomley
    I will let you know when I get it so you can close this out.
     
    Sincerely,

    *************************

    Customer Answer

    Date: 12/13/2023


    Complaint: ********

    I have not received the refund and it's been a week.  Are you intending to refund via paypal?


    Sincerely,

    *************************

    Customer Answer

    Date: 01/31/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    ***** did refund me and this complaint has now been resolved.

    Sincerely,

    *************************

Roadrunner Relocation Services LLC is NOT a BBB Accredited Business.

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