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Business Profile

New Car Dealers

Volkswagen of New Port Richey

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Alfred L

    Date: 01/31/2025

    They took money from me for a used car warranty and 2 months later someone at dealership cancelled my policy after Months of phone calls they still have no idea why and have not refunded me my money

  • Ryan A

    Date: 01/24/2025

    My wife and I purchased a brand new 2024 Atlas SE with technology(still had the plastic on it) from Volkswagen of New Port Richey in September of 2024 from salesman **** ****** and sale manager Hunter. 2 days after purchasing the vehicle we tried to autostart and it said "battery too low". My wife spoke with a manager that told us to come down and they would replace the battery, When I arrive the manager was gone and service department refused to replace it telling me it did not have any codes. We continue to have trouble with autostart at this time. We have had various other issues but our current issue is the back passenger window rolls down when trying to roll it up. It has been to a dealership 3x for this same problem, last time staying there 29 days. My wife and I both attempted to reach out to Volkswagen of New Port Richey with no success. I made the 45 minute drive to the dealership and requested to speak with ****** who was present and refused to see me. My wife has called the dealership 3x leaving messages, spoke with our salesman **** ****** once who told her "I'm just a salesman". She was told each time she called that the manager *** would call her back and we still have not heard anything from them. We were hoping to resolve this without going through the Lemon Law but they do not seem to want to discuss the issue as they will not return our calls and were not even will to talk to me when I drove up there .

Volkswagen of New Port Richey is NOT a BBB Accredited Business.

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