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Business Profile

Health Products

Max Health Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Max Health Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Max Health Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2024

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June 2023 I was told to get tests from Quest as part of my treatment. Quest is unable to bill the insurance properly because of the way it was coded by the doctor. They have resent the information to the doctor a number of times via fax and **** and they have not resolved the issue. I confirmed with my insurance that they will cover the tests. The issue is due to the way the request and submission to the insurance were done. Quest and Max Health are not resolving the issue to get the billing done correctly. Max Health ************** told me to call the billing department. The billing department of Max Health tells me to call the doctors office. I'm stuck in the middle.

    • Initial Complaint

      Date:09/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6 bottles of hemp gummies arrived today. They hVe not been authorized or ordered by myself or my husband. When we called . They indicated that he ordered this on August 27th . We asked for a return address to refund this . They hung up on us I called back and they said that they charged us 281 dollars but would most fully refund as we would be charged a restocking fee of 24 dollars. She said we would get 181 back When I questioned why they are keeping 90 dollars. She said they don't refund taxes. I said ypu cannot retain taxes for a product you are refunding and re selling. She said they are following ******** laws. They have charged our credit card without authorization and will not refund

      Business Response

      Date: 11/14/2022

      The proper amount was refunded. ******** GST/HST and import duties are non-refundable.

      Date & Time
      2022 Sep 12 01:45pm EDT
      Transaction ID
      **********
      Amount
      USD $191.19
      From Currency
      USD
      To Currency
      USD
      Currency Rate
      1.0000000

    Max Health Inc is NOT a BBB Accredited Business.

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