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Business Profile

Tanning Salons

House Of Tans Of New Port Richey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i bought a tanning package in the beginning of October and used the facility MAYBE 5 times when the 2 hurricanes came in and destroyed my home causing me to have to move, out of state was my only option. I called House Of Tans and explained what had happened and thought the problem was resolved. However, on Dec 21st I see they have charged my card $39.99. I have not been to this business since October. They are falsely charging my credit card and honestly its theft. I did NOT give them permission to do this and don't understand why all of a sudden out of the blue they are taking my money. I'd like a refund ASAP. I see they have an F rating and a lot of bad reviews.. Im considering a police report as well .. Please any help would be greatly apprecaited.

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a membership with House of *********************************** location for years. I pay a ***** monthly membership fee that is taken out of my checking account. In the last 6 months the equipment is dirty, malfunctioning, bulbs are burned out and not replaced and many times I get a spray tan once a week with my membership and they run out of product. Recently, I noticed that the facial tanning bulbs have been burned out and when I told the Associate at the desk, she told me to lay at the feet of the bed and she would contact the Owner. That was over 2 months ago. They tell me that I can go to another location, but that is further from my home and inconvienent. This location needs to be brought up to the same standards as the location in *******. ******* location provide services to a more higher social economic clientel and I feel that the New Port Richey location is suffering.

  • Initial Complaint

    Date:08/09/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had medical problems. I have not been able to tan since May 1, 2023. I have been in and out of hospital. Even admitted. I have been diagnosed with vertigo and vestubular migraines. Barely can walk some days. So I called to cancel and they said my husband can come and sign off but it will cost me another $43. So they have already gotten $172 off of me when I haven't even tanned and now they they wanna charge me a fee of another month of tan to stop. I told them that doesn't make sense your taken money from me when you see I haven't even been there. And now you wanna charge me to cancel because I have daily health issues and can barely walk at times. The manager hung up on me.

  • Initial Complaint

    Date:03/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to this salon to get a tan. I clearly explained to the attendant I have never been in a tanning bed before and was only going to tanning for a special upcoming occasion not indefinetly . She told me the only was to tan and not burn was to use a specific bed that was a higher level of package. I again explained only this one time wouldn't it be cheaper to pay individually? I did purchase eye protection and lotion that I willing to pay for but when she took me to the bed rushed through instruction because she was to busy with others I asked again. how do I turn it off? can I turn face off? and how long. She assured me 10 minutes would be fine.I again stated that seems like a long time I have light skin never tanned and blue eyes. Well I didn't last 3 minutes. I came out let her know and she was like oh well. Really I thought I was going to pass out no here sit down or do you need water just whatever and she went back to waiting on another customer.. Told her I would go online to cancel and she told me I had to do it in store then went in to the back . I was so nauseous I could not even stand in the building had to get in to my car and turn on the air. I immediately called the springhill location hoping I could speak with an owner. I got a manager who repeatedly told me what i ordered and that I can go back when there is a different girl working? really ?? she also stated that the bed I was put in was really hot and 10 minutes was "probably" to long for me. I stated I will NEVER be back just wanted a refund. She said they would keep ***** and the 25 sign up fee. I said for what???? The young lady put me at risk!!!! For 3 minutes there is no refund? Dont want to cause trouble but its just bad business to say maybe I can leave the owner a message or maybe you can go at a different time? God forbid I had any kind of condition I was never asked any medical questions just rushed through a contract. Just want a refund will NEVER use a tanning bed again

House Of Tans Of New Port Richey is NOT a BBB Accredited Business.

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