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Business Profile

Window Installation

Exceptional Home Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor has not delivered three screens for the windows he installed and we paid for. Our Condo is located at **************************************. We have made several trips to ******* and have text messages from ************ with his promise to deliver the screens. ************ is now stating that we advised him that we did not want the screens (which we paid for) and that statement is totally untrue.

    Business Response

    Date: 07/12/2024

    The sreens were reordered this smoring will take approximately 2/3 weeks we will contact ****************** when we are on our way to snap them in on the walkway we will send her a pic of the screens after intalled

     

    ***

    Customer Answer

    Date: 07/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this PROMISED resolution is satisfactory to me.  However, i do not want this claim closed until we receive delivery of the promised paid for items.

    Sincerely,

    *******************************

    Customer Answer

    Date: 11/25/2024

     
    Complaint: 21851924

    I am rejecting this response because:

    Mr. **** has not yet delivered our kitchen screen as promised in August.  I did sent him another text this week asking for an update, however have had no response. 

     

    Please advise on how to handle this situation as this is extremely frustrating.

     

    We thank you in advance, 

     

    ******** and *** *******

     

    Business Response

    Date: 12/18/2024

    This response was taken verbally by the BBB:

    We replace in July and we sent the consumer pictures. Since then there have been 2 Hurricanes and consumer did not take her screens out. We believe that the screen blew away in the storm. We will be happy to reorder a new screen for the consumer at the cost of $50.00. It will take 4-6 weeks to come in.

    Customer Answer

    Date: 01/08/2025

     
    Complaint: 21851924

    I am rejecting this response because:

    We were at the condo during the storm and we had no damage whatsoever . The screen was never installed in our kitchen window prior to the storm, so how could it have blown away?.!!! 

     

    We received a text from him on September 23, 2024 stating the screen had arrived and would be installed that week . It never was.

    We would like either the screen or our money back.  We are senior citizens on a fixed income and are being treated unfairly.

     

    Please advise,

     

    Thank you.

     

     



    Sincerely,

    ******** *******

Exceptional Home Services LLC is NOT a BBB Accredited Business.

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