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Business Profile

Testing Center

Advanced Diagnostic Solutions Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Testing Center.

Complaints

This profile includes complaints for Advanced Diagnostic Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advanced Diagnostic Solutions Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Harassment the claim they reference has been paid fully by insurance. No billing statement only text messages weekly. Have not clicked on any downloadable info as I fear it will tack information on me.

    • Initial Complaint

      Date:12/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November 2023 my doctor ordered an overnight pulse oximetry test at the request of my oxygen equipment provider (Aerocare / Adapt Health) in order for ******** to cover the equipment fees. ******** delivered the equipment on 11/15/23 and I returned it to them on 11/16. On July 15, 2024 I received a phone call from *************************** requesting payment for an overnight oximetry test that they said I had taken on April 5, 2024. I stated that I had not taken such a test on that date and they replied that they had documentation that I did, which I requested to see. The documentation provided by ********** is all from Advanced Diagnostic Solutions. The bill shows the test that I took on 11/15/23, showing it was paid for by ******** and my supplemental insurance on 4/1/24. (it appears they tried to file claims under an old insurance plan). They also sent an 'Assignment of benefits' document that has a signature on it that does not look like mine at all. It states that it was signed on 4/9/24. I did not sign this document. It also has incorrect insurance information on it. I have since been receiving text messages requesting I pay the balance of $45 or they will turn my account over to collectors. I have contacted my doctor and her office says they did not order an overnight oximetry test in April 2024. I contacted my equipment supplier ******** who says they have no record of checking the overnight oximetry test equipment to me in April. Both are documented in emails.I called *************************** at least three times to try and resolve this issue. In the last call the representative told me to ignore the bill and recommended I block the phone number the texts are coming from. (really, that's what he told me). At this point I assumed this is all a scam.I don't know what the relationship is between Advanced Diagnostic and Blackstone, but Advanced Diagnostic is supplying the documentation that is erroneous.

    • Initial Complaint

      Date:01/11/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill from Advanced Diagnostic Solutions, **** for a service dated 9/23/2019. I do not recall this service and am objecting to receiving a bill in such an untimely fashion. Since this statement shows that this company received an insurance settlement for this service on 9/27/2019, I believe that I should have received a bill, if I did indeed owe for a service, in a more appropriate time frame. I am challenging this charge.

      Business Response

      Date: 01/11/2023

      Your insurance denied the test and therefore did not pay which is what our office explained to you when you called in on 12/07/2022 and why a bill was sent. We can provide you with your records for the test that your insurance denied and you a more than welcome to contact the insurance company to see if they will reverse their decision and pay the claim. Please contact our office if you would like your records and we will gladly assist you with your request.

    • Initial Complaint

      Date:11/23/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from a bill collector over 2 years after the bill. I never received a bill. My supplement who would have paid it never received a bill. I was very upset because we have paid all our bills for 42 years! I asked our supplement to pay I was surprised with the time frame and they did. I am mailing their payment today but I have called billing multiple times and got a voicemail I dont know my account number and Im hoping I have the right address. This has been absolutely ridiculous.

      Business Response

      Date: 11/28/2022

      Our systems currently show this account was never forwarded to our collections team and that the $7.79 balance was paid in full on, as posted in our system, on 03/24/2018. The patient can submit a letter to our office that the patient has received from the collections company as the patient has a zero balance and has not had a balance with our company since 03/24/2018. Our office address is ********************************************************************.

      Customer Answer

      Date: 11/29/2022

       
      Complaint: 18452029

      I am rejecting this response because:

       

      I believe this is the proper office 

      serving ********** ** 

      6125 **********
      *****************, ** 34668-6751

      and my date of service was in 2020 

       


      Sincerely,

      *********************

      Business Response

      Date: 11/29/2022

      Our office was located at that address but have since moved to the Trinity, ** address provided. Our facility is a nationwide diagnostic testing facility and test patients through out the entire country. If you would like to send us a copy of your collection letter, we can better serve you and possibly match your account correctly to see if our facility provided you with one of our diagnostic tests.

    • Initial Complaint

      Date:06/01/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ***** *******. I am filing a complaint against: Advanced Diagnostic Solutions **** ******* ***** Port Richey, Fl. XXXXX-XXXX Phone # (XXX) XXX-XXXX. My account number with them is: XXXXXXXX. On May 31, 2022 in the mail, I received from them a bill stating I owed them $20.76. Also, on the same day I got a notice from a collection agency called *********************** for the same bill. I immediately called Advanced Diagnostic to tell them that the bill has already been paid. I could not get thru to a person, only option I had was to leave a message along with a phone number and someone will get back to me. Which never happened. The next morning, I called again and left another message. Waited awhile and still no call back. I then left a third message telling them if I do not hear back within the next hour, I will be reporting them to the BBB. Which is what I am doing. I have things to do besides sit around all day waiting for a phone call which I have to idea when will come, if ever. I have proof that I paid the bill. My credit card activity report shows that I paid the $20.76 on April 29,2022. I am conscience about paying my bills and as a result I have a high credit rating. I do not take too kindly getting turned in to a collection agency for a bill that was paid. Thank you for all your help in resolving this unfair bill collection action taken by Advanced Diagnostic Solutions.

      Business Response

      Date: 07/13/2022

      Consumer Response /* (3000, 12, 2022/06/28) */ They finally contacted me this afternoon. Sent them a copy of proof of payment. Business Response /* (1000, 15, 2022/06/29) */ Please see attached response from business

    Advanced Diagnostic Solutions Inc is NOT a BBB Accredited Business.

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