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Business Profile

Flight School

Epic Flight Academy
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son was enrolled into a Professional pilot course, and quoted $18,000 for the Instrument segment of the course. A ****** *** loan was installed for $82,000 which was intended to cover cost of not only Instrument segment, but also the following segments of Commercial, CFI, CFII, Multi engine amongst others.They set up a system failing Mitvaa for almost every activity three times so they could charge him thrice. This resulted in them enriching themselves fraudulently, citing ******'s inability to satisfactorily clear the activity. Their Instructors have stated that if he was a "Fixed cost" student, they would have signed him off in first attempt.He has exhausted his loan amount to the tune of $65000, leaving him not enough to complete the remainder of course. This is found to be increasinly common tactic of this flight academy.

    Business Response

    Date: 01/29/2024

    See attached

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