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Business Profile

New Auto Parts

VMP Performance

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car there to get modifications done including tuning the car back in January 2020. Since then, the car has had drivability issues due to the tune. I communicated with the VMP Performance through email regarding the issue. VMP would send me updated tunes to try to work out the issue through email which I would upload into the vehicle. I have uploaded over 15 updated tunes they have sent me over then this course of time tunes they have sent me and none of them has resolved the drivability issue. VMP Performance has usually responded to my emails timely but I have not received a response to my last email sent on 09-06-23. I called but cannot leave a message as it's full. I tried chat support and sending an email to another company email address as well but no luck.
    Since I got my car back from them it has had one issue after the other and while they have been sending me tunes to resolve the issue, after 15 tunes revisions, the issue still persists. I have asked to speak to the owner on several occasions to sides this recurring matter but whoever I ask tells me I cannot speak to the owner.

VMP Performance is NOT a BBB Accredited Business.

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