Complaints

This profile includes complaints for Festiva Development Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Festiva Development Group, Inc. has 19 locations, listed below.

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• 

  Coconut Palms Beach Resort II

  611 S. Atlantic Avenue. New Smyrna Beach, FL 32169

• 

  Festiva Development Group, Inc.

  4999 Kyngs Heath Rd Kissimmee, FL 34746

• 

  Festiva Development Group, Inc.

  950 Falmouth Rd Mashpee, MA 02649-3377

• 

  Coconut Malorie Hotel

  200 59th St Ocean City, MD 21842-5321

• 

  Festiva Resorts

  PO Box 1068 Atlantic Beach, NC 28512-1068

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to send a certified letter to the Festiva Development Group to cancel and surrender my paid timeshare for numerous reasons ( Never being able to book at my home resort, point system reality is very different than how it was portrayed in the sales presentation, travel is now limited due to age and health, fixed income, and maintenance fees have increased from $700 in 2013 to current 2023 fee of $2,299. Maintenance fees were paid through 2022. My first letter was mailed and certified on 11/21/2022. It was mailed to Festiva Development Group. *******************************************************. It was returned on 12/13/22 as not deliverable as addressed and unable to forward. I sent the letter again on 12/19 22 to Festiva Development Group *********************************************************************************** and it was returned, with a stamp date of 12/26/22 with attempted, not known and unable to forward. It was in my mailbox on 1/3/23. Please help me surrender this timeshare and remove any more maintenance fee liability. Thank you, ************************* I tried to upload documents, but not seeing where that happened. If not, let me know and I can try again.

  Business Response

  Date: 01/09/2023

  We will reach out directly to the consumer regarding our updated address and release options.

• Initial Complaint

  Date:11/04/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought and paid in full a timeshare with Festiva Resort, LLC. The resort is located at Ellington at Wachesaw in Muriel's Inlet, South Carolina. Called to pay maintenance fees which was by due by January 31, 2022. I was told that my timeshare had been sold in June of 2021. The office in Asheville for Festiva indicated nothing else. Then on May 15,2022, wrote account was closed to release and matter was resolved after sending them correspondence. I want to know who got the proceeds because I never sold it or have gotten anything. I still have the deed. Still on file with the courthouse in South Carolina. How can someone sell your deeded property right from under you and don't tell you who bought it?
  

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/11/08) */
  We appreciate you expressing your questions and concerns. We will researching this issue and will contact owners directly once we have answers.
  
  
  Consumer Response /* (3000, 7, 2022/11/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I received their response and I find it unsatisfactory. They
  said that they didn't know I still owned the resort after an audit was done in July , 2021. They indicated that the deed wasn't recorded in my name, so they canceled it. However, according
  to the court house in George Town, the deed is still in my name as of April, 2022. I no longer want a replacement with them. Therefore, I requesting a refund with today's value on a 3 bedroom unit that was a red week (bikers week). They referred me to their member support team who told me in January, 2022 that my timeshare had been sold and they didn't know who bought it. The proceeds given to other owners for a biennial timeshare 1,927.07. I had a total of 5 weeks. 3 with RTX. My timeshare was annual. Used 2 bedroom in even year and 1 bedroom in odd year. My proceeds should be higher after paying 12,500 plus weeks that had not be utilized.
  
  
  Business Response /* (4000, 9, 2022/11/19) */
  We have been corresponding to the owner directly.
  
  
  Consumer Response /* (4200, 11, 2022/11/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  (1) I will accept the replacement and choose to move to Phase II and become a member of the Phase II Association and be deeded a new unit and week (red) which will be comparable to the one I currently own. (2) However, the maintenance fees for 2022 should be paid by Festiva Development Group for their error . Owner services did not inform me when they terminated my contract. The entire year is almost over and I could have taken a much needed vacation this year. Festiva further indicated that my usage and maintenance fees will not began until 2024 for the new deeded unit. (3) I would like it to be available by next year with Festiva paying the maintenance fees for 2022. The SC courthouse transferred and recorded the deed on 6/6/2008 to InterCity, but recorded my payoff to Carmel Development on 8/6/2008. If my
  contract was terminated , why is it recorded in Book 1023 page 249 on 8/6/2008 and signed by the Carmel president. It stated they received the payoff on 1/7/2008. Festiva indicated they rescinded the contract with Intercity when they received my cancellation, but it was never deeded back to me. However, I cancelled it the day after I signed it. (5/4/2008) For it to be recorded a month later in the SC courthouse 6/6/2008 is very confusing. I was in NC when I signed the contract on Saturday, 5/3/2008. I can provide a copy of the original document with date, time, and signature of the Carmel Development record via courthouse recording.
  
  
  
  Business Response /* (4000, 14, 2022/11/22) */
  We will reach out to owner directly regarding the replacement acceptance.
  
  
  Consumer Response /* (4200, 16, 2022/11/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Partially acceptance. (1) I responded to them via email since they responded to me directly. They don't want to pay the maintenance fees for 2022/2023. They want me to miss two years and began new unit in 2024. That's not acceptable when they acknowledged that they made the error. They acknowledged that they rescinded the contract when I cancelled it on 5/4/08, but continued with it anyway and placed the deed in another corporation's name. However, because they rescinded the contract, I was still in their system as the owner. It was actually good for them that I paid maintenance fees and special assessment fees from 2010 forward every even year until January of this year. As I informed you previously, I was told in January when I called to pay fees, that my timeshare was sold and they didn't know who sold it. In Festiva's portal the timeshare was closed. The assessment fees were paid 2010, 2011 and 2012 along with maintenance fees. In 2014, 2016, 2018 and 2020. The later years maintenance fees were $1200. The Intercity group(corporation) indicated that I wouldn't have to pay maintenance fees and could reserve reservations the same as before. That's why I was interested, but changed my decision a day later because I would have to give up the deed. So you can understand that when they transferred my deed and still required me to pay maintenance fees, that was double dipping. And oh by the way we apologize.. Festiva had a NC notary and witnesses when we signed the contract at Atlantic Beach, NC. They were there all weekend. So when I canceled the contract a day later, how could it be sent to SC and recorded in a SC courthouse a month later. I paid off the mortgage on 1/7/2008, but it didn't get recorded in the same court house until 8/6/08. (2) Because of this grave error on their part, I should not be penalized. Even though this was not my error, I not only lost 3 weeks, that I had in RTX, but I've not been able to pay my maintenance fees to be on vacation this year or next year because they don't want the new unit to be utilized until 2024. This dire inconvenience, stress from just trying to find out what happened has been a nightmare. I want them to take full responsibility and all I ask is for them to allow me to keep the Even year, give me as they say a Red week unit in Phase II and pay the maintenance fees for 2022/2023. (3) If they can't do this, I asked for them to go to their superiors and we can meet with a mediator/arbitrator.
  
  
  Business Response /* (4000, 18, 2022/11/29) */
  We appreciate you expressing your concerns, We will reach out to owner directly.
  
  
  Consumer Response /* (2000, 20, 2022/12/08) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept the business proposal of getting the proceeds from the sale of my property at Ellington Wachesaw. I don't want to enter into another timeshare with them. They know they stole my deed on June 6,2008, and didn't even contact me about it. There is a 3 day waiting period to cancel any contract by law. I canceled the contract on May 4,2008 a day later. Festiva Group indicated they had rescinded the contract with Intercity in their system , however allowed the contract to be recorded over a month later.(6/6/2008). It should have been corrected in Georgetown court house but it was not done. Because they didn't correct it, I should never have had to pay maintenance fees, or special assessment fees(2010-2020) I've lost at least 5 weeks vacation as well. They should pay interest on the proceeds to me, but keep saying there is only the proceeds that I'm entitled to as a previous owner. Since they admit that I'm still the owner, however , still saying the deed is not in my name which is completely illogical. But to proceed, I want my proceeds from the sale. Thank you.

• Initial Complaint

  Date:10/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a promotion from festiva to upgrade my timeshare from phase 1 to phase 2 at********** at Wachesaw in **************.
  I accepted this a year ago.
  I was told this was a 2 step process. They would have to close out my original timeshare then file the new title for phase 2.
  My phase 1 was taken November 2021. I have not had access to use my timeshare in 2022.
  I've made numerous phone calls and emails to customer service, which keep telling me it's in the process, it's being filed with the title office.
  I've dealt specifically with Natalie H******, the corporate Paralegal. Via email. She keeps on telling me there is a delay in the recording. Last email was August 2022 stating I should have my timeshare in the next 2 weeks.
  I want access to my timeshare and I expect to not have to pay maintenance fees for 2022
  

  Business Response

  Date: 11/18/2022

  Business Response /* (1000, 6, 2022/10/25) */
  We appreciate you reaching out and expressing your concerns. We will reach out to owner directly regarding the Ellington ownership.

• Initial Complaint

  Date:08/15/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my fees my association fees on March 22, 2022 for $336.98 on Check # 7035. Then on April 30, 2022, I received a letter that I was late and that I owed $485.13, and they did not acknowledge that they received my check. So, I wrote them a letter with a copy of the endorsed check for $336.98 that they cashed, and I included another check stapled to the front of the letter for the remaining $145.96, which I cannot find in my statements that they cashed. I will go to Truist Bank on next Saturday to have them research to see if they cashed this check. Now they have turned me over to ********* ******* **** Collection Agency to collect this debt that I do not owe for $ $464.57. I have tried to call Zealandia Capital Inc. Collection Agency and no one is answering their phone due to a company event. I tried to e-mail them at *********@**************** which is on their letter, and it came back as a bad e-mail. I have an excellent rating and I do not wish for these people to damage my credit. I have paid what Festiva Orlando Resorts requested in the beginning, but they do not acknowledge that I paid them anything even though I have a canceled check proving that they cashed it. I hope you can help me. Sincerely,******* ******

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 5, 2022/08/15) */
  Thank you for reaching out and expressing your concerns regarding your account. Upon review, we did receive both your checks and applied them to your account. We will have a representative from Zealandia Capital reach out to you and go over your account in detail.
  
  
  Consumer Response /* (2000, 7, 2022/08/16) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Yes, they did reach out to me.