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Business Profile

Towing Company

Elite Towing Of Daytona

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/20/23 my vehicle was towed from a New Smyrna Beach public lot. The tow was not reported to the police department. Upon arrival I questioned the location of the vehicle when they took possession, time they took possession and call number of their report to the police (legally required to occur within 1 hour of a tow company taking possession of your vehicle) This company had a line of teenagers waiting out of the door with cash in hand while elite towing threatened to keep their cars overnight if anyone questioned the situation and then increased prices for those who did attempt to speak up regarding the legality of the tow. I called the police and they stated all I could do was file a civil suit since I too handed over the undocumented cash and had no proof this situation even occurring. I was told by elite towing I could leave the property if I wanted to be a ‘B’ about it and question him. I witnessed the biggest fraudulent scheme of undocumented cash exchanging hands and extreme vulnerability of beach going patrons. This company is extremely shady while knowing there is nothing you can do about it. I handed over $205 to have my vehicle released which was being held without any documentation of wrong doing while being parked in a public vacant lot.

    Business Response

    Date: 03/07/2023

    Unfortunately the vehicle was NOT parked in a public lot. The mentioned vehicle was parked at *** ******** *** which is privately owned. We send all of our towed vehicles into the Volusia county dispatch center via our digital dispatching platform. The customer was also given a receipt for the impoundment.  

Elite Towing Of Daytona is NOT a BBB Accredited Business.

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