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Business Profile

Storage Units

Midgard Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for Midgard Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Midgard Self Storage has 2 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I gave my notice to midgard storage to vacate after I had already moved my things out and moved to another state. I removed MY lock from the locker that was originally on the locker. I cleaned it. The only thing that I failed to do was take a picture of the locker. The associate I spoke with said everything was fine and that I wouldn't be charged after January. I was charged in February. I called and was told I would get a credit to my account for February . Then I was charged again in March and when I called they said it was because I hadn't submitted a picture. I could not submit a picture because I had already moved everything out and didn't know I needed to until I gave my notice and everything else was done. They also said they would send me an email to give me notice that I would no longer be charged, but they have not.

      Business Response

      Date: 03/11/2025

      As a policy, we are unable to respond to a complaint unless all contact information matches what we have on file. Unfortunately, this complaint is missing some contact information (the address). If that could be resubmitted, we'd be happy to offer a response. 

    • Initial Complaint

      Date:01/06/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****************. They raise the price frequently and their customer service is bad.They also have installed a "smart lock" on everyone's unit and require you to remove your own lock. I would not trust them to have sole access of anything. Now they are denying me access because their system didn't get our locks input correctly. We have never been late and are current.Cannot wait to move out.

      Business Response

      Date: 01/06/2025

      Good Morning, 

      For security purposes, we are not able to respond to a complaint unless all contact information provided matches an account we have on file. Unfortunately, this complaint contains incomplete contact information, leaving us unable to offer a response unless rectified. 

    • Initial Complaint

      Date:08/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I received an email from the business and it appears they have resolved the complaint to my satisfaction.

       

      Thank you. 

      n't speak to anyone with authority to address the issue and there is nobody at the store. Next step lawsuit and an attorney general complaint.

      Business Response

      Date: 08/07/2024

      The contact information provided by the individual in this complaint is not a complete match with any accounts we currently have on file. For security purposes, we're unable to reply and speak about any account if matching contact information is not provided. 

    • Initial Complaint

      Date:07/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      Regards,



      ****** ********




       

      Business Response

      Date: 07/10/2024

      Upon review, this complaint does not specify what Midgard Self Storage location is being referenced. As such, we're not able to locate this customer. 

    • Initial Complaint

      Date:06/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


       Complaint: ********


      I am rejecting this response because: 
      Account is under ***** ****** **** * **** * ************ ** ******** **** ****


      Regards,


      ***** *****






      ately upon returning home, as it was the poorest customer service I've ever experienced.

      Business Response

      Date: 06/06/2024

      Good afternoon, 

      We cannot locate an account at any of our locations corresponding to the name provided in this complaint, which leaves us unable to offer a response.

      Business Response

      Date: 06/12/2024

      Good afternoon, 

      We still do not have an account under the name ***** *****. I'm happy to send screenshots of our platform searching for that name showing no results. 

    • Initial Complaint

      Date:01/05/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

       Complaint: 21100956

      I am rejecting this response because:

      Thank you for your response. 

      I spoke with the office staff and was told that the only way to save money and get the lower advertised price would be to move to smaller units, not the same size.  I would want to move to the same size units.

       

      Regards,

      *********************

      Business Response

      Date: 01/05/2024

      At Midgard Self Storage, we value and appreciate all of our tenants. However, as all businesses do, we frequently engage in marketing campaigns designed to encourage new customers to ************* by offering special discounts. This in no way undermines our appreciation for our current customers. Instead, it is representative of a frequently utilized business strategy designed to encourage new business.

      If at any time a tenants monthly payments become higher than theyre wanting to pay, they are welcome to contact the office to discuss what measures can be taken to lower those payments. 

    • Initial Complaint

      Date:12/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This storage unit has a 30 day vacate policy. I called in Oct to state I would be in town mid November to vacate my unit. I spoke with a lady on the phone she said she would take care of it. When I arrived at my unit and unloaded it a gentleman asked if I had put a notice in and I said yes. He returned and said nothing was on fine and he would take care of it and send me an email. I received the email that I needed to fill out. I then have been receiving calls and emails in Dec I needed to pay for December also because November is when they received my notice. I spoke with ***** and explained what had happened and he was short and wouldnt even acknowledge that there was an issue or even work something out. I told him that is fine I would pay it and file a report with the BBB and send a letter to the states attorney office. I was told I could do whatever I wanted to. This business wasnt even to work at all with me to find out what happened.

      Business Response

      Date: 12/19/2023

      At Midgard Self Storage, we do our best to ensure the process of moving in and out of our facility is as seamless as possible for our tenants. Part of the way we do that is by adhering to policies regarding move-in and move-out procedures that allow us to simplify the experience.

      In order to vacate a unit, a tenant must provide a 30-day written notice. As our lease states The term of this Lease is month-to-month and this Lease will automatically renew at the end of each monthly term on a month-to-month basis until written notice of termination is provided by either party. Thirty (30) days' prior written notice given by Owner or Tenant to the other party will terminate this Lease and the tenancy hereunder.

      **************** did not provide us with a signed,written vacate notice until mid-November, meaning he was charged through the end of December. Further, the vacate notice he signed included an agreement to pay any charges incurred on the account until the vacate date of December 31st.While we are sorry to hear that **************** did not have a positive experience at our facility, we would reiterate the importance of following proper vacate policies as they are outlined in the lease.

    • Initial Complaint

      Date:08/22/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a lease for a storage unit rental June 29, 2023, which was countersigned by Midgard self storage. The business then denied me entry to the leased unit and forced me into a lower tier/quality of unit at 20% higher price. It was a classic bait and switch. My only alternative was to pay movers to take me to another business at a significant cost. Numerous attempts to resolve the issue with the business have been unsuccessful and they continue to charge me for the premium-tier unit while forcing me into a low-tier unit.

    • Initial Complaint

      Date:02/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a contract with this company for a storage unit I contacted them on January 5th to let them know that I will be moving out because of the pricing crease because of the other issues I was having I wasn't able to move out but I know I had 30 days to move out before I can move out or before the date of my 30 days this company attached $100 foreclosure fee to my account I called and tried to find out why I was this fee Associated to my account and why was it Associated when I was moving out I was directed to speak with director of marketing **** I spoke with **** he was biased he was very unprofessional and he was very rude despite of me let him know that my deceased mother's belongings were also in that storage unit. I explained to him my situation and told him that I would pay the fees for the month of January but I wasn't paying $100 fee for foreclosure when I gave notice that I was going to be leaving and no matter what he still insisted that this $100 fee was right and appropriate not only were they charging me this $100 fee but they also Associated another month of rent onto my account and I told him I didn't understand it the conversation didn't go well I ended up disconnecting from **** cuz he said he had a customer to attend to I called him back today February 3rd 2023 **** was seemed upset and it was surely known that he was still biased he was telling me I need to seek an attorney he wasn't going to accept any of my money and I didn't understand it I told him that I would pay the $100 fee I will pay January some months of rent but I was not willing to pay February's because I was moving out and all I wanted to do was get my belongings and **** refuse to allow me to get my property.

      Business Response

      Date: 02/06/2023

      The terms of the contract that were agreed to are listed clearly on the lease that was signed by the tenant.  This includes the fee structure for being late on payments and the ability of the lessor to overlock until all fees are collected or the unit goes to auction.

       

      Please refer to your lease agreement.

    • Initial Complaint

      Date:08/12/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      Regards,



      ******** ********




       

      July and now she had caused me to default on the account. I've tried to communicate with the GM however, ** ***** is now ignoring my emails under false research and lies. I should not be responsible for paying a late fee for the mistake of an employee. I have rented this unit for over a year and have never been late on a payment and have always been on auto payment. The late fee needs to be removed and I will pay my month payment.

      Business Response

      Date: 08/12/2022

      This has been corrected.

      Business Response

      Date: 08/12/2022

      It updates over night.

    Midgard Self Storage is NOT a BBB Accredited Business.

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