Complaints

This profile includes complaints for Panhandle Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Panhandle Management, LLC

  1049 John Sims Pkwy E STE 1 Niceville, FL 32578-2754

• 

  Panhandle Management, LLC

  PO Box 73 Niceville, FL 32588-0073

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a community managed by Panhandle Management in Crestview, Florida. Over the past several months, I have made numerous attempts to contact them regarding serious violations of our HOA’s bylaws—specifically:
  • Homes with severely neglected yards and overgrown landscaping
  • Holiday decorations (Christmas) still up in multiple residences months past the required takedown period
  • A general lack of enforcement of aesthetic and upkeep standards
  
  These issues violate clearly stated rules in our HOA’s governing documents. I have emailed Panhandle Management multiple times to report these violations and request that action be taken. Instead of addressing the concerns or providing updates, they have dismissed my communications and even accused me of “harassment” for raising issues that are clearly within their duty to manage.
  
  This is unprofessional and unacceptable behavior from a company that is contracted (and paid) to uphold community standards on behalf of the HOA. Their inaction is now impacting property values and neighborhood satisfaction.
  
  All I am asking is that Panhandle Management perform the basic functions they are contracted to do: enforce HOA bylaws fairly and respond professionally to legitimate homeowner concerns.

  Business Response

  Date: 06/02/2025

  This owner's sole purpose of this complaint is harassment. This is the second complaint for items Panhandle Management cannot control.  The first complaint was closed by BBB.  The first complaint demanded removal of association dues.  This owner then filed Bankruptcy after the complaint, so the last several years of dues could not be collected and were removed from his account.  The Board of Directors had a new Budget Meeting and 2025 dues are due July 1st. It is likely this complaint is due to that fact, that this owner now owes money to the association.  As for lawncare, the association is contracted with a lawncare company who mowed the lawns last week. It is ironic this is this owner's complaint as he had not paid into the association and has received free lawncare for years.  BBB please close this complaint as it is unfounded and being used to aggressively harass us.  The Board of Directors manages the association and makes decisions. We are hired to assist the Board of Directors. We cannot make any changes or decisions to satisfy this owner.

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took over the HOA for ********* estates and they sent me a bill but refuse to answer my questions then deleted my customer portal 2 times. They have taken our money and not provided any HOA assistance

  Business Response

  Date: 01/16/2025

  I received the first email from Mr. ******* on January 14th. In this email Mr. ******* complained about association fees and that he was upset with the association and management. I informed him why there are association fees and how to pay. I further explained to him that we were newly hired management, were sorry he had a bad experience in the past and are here to help.  His next email was a complaint over lawncare from 2019. I explained that I could not help with that since it was so long ago. I did however reach out to the Board and they being new Board Members as well, had to review old emails and found he had complained from 2019-2021.  Since then, the lawncare company had changed and he had been taken off the lawncare program, its assumed it was at his request. I had already received multiple emails from Mr. ******* at that point but informed him of my findings. He then started a harassment campaign. We began getting multiple emails within minutes of each other. He kept sending a quote over and over without any other comments or context "Before you criticize someone, walk a mile in their shoes. That way you're a mile away, and you have their shoes too."  He then gained access to our online portal system and started spamming us through the portal, through our website, directly to my email and to the association's email.  I told him to discontinue this behavior and informed him that I would only respond to legitimate matters. I deactivated his portal, and he re-established it, probably from the "forgot my password" feature, and he sent us a message stating, "Guess who is back". He also stated that he would email and show up to the office everyday. At this point I knew I was not dealing with a stable individual and became concerned for my staff's safety.  I instructed them to not be in the office alone and to call the police if he showed up. I informed Mr. ******* of this hoping it would deter his behavior. I had an emergency meeting with the Board President yesterday evening (1/15/25) where he agreed to get the association attorney involved and let communication filter through them. This owner did not request a balance adjustment until this BBB complaint. I am unable to remove charges for unpaid dues, however it is my understanding that this owner has filed Bankruptcy. If approved through the courts, it will discharge debts owed.
  
  My concern is for our safety, this individual is acting unstable.  My office will not continue to communicate with him due to these concerns. Once we are under retainer with the attorney, he will be provided with their contact information, and they can filter any legitimate issues.
  
  I have attached a few copies of emails, there are too many to include them all. I also have his delinquent account statement but am not sure it's appropriate to share here. Please close out this complaint as it's not a legitimate complaint about Panhandle Management. We were hired about 60 days ago and his complaint is from 2019. The lawn has re-grown over five years since then so its not possible to resolve this. His delinquency is a legal matter and cannot be resolved through a BBB complaint, nor does Panhandle Management have the authority to do so. Thank you.

  Customer Answer

  Date: 01/16/2025

  
  
  Complaint: 22811850
  
  
  
  I am rejecting this response because:
  
  

  
  
  
  
  
  I was writing to address several unresolved issues and express my concerns regarding the handling of my recent inquiries. Despite multiple attempts to communicate, including through email and the portal, I have been met with a lack of response and, ultimately, the deactivation of my account. This action feels unwarranted and unprofessional, as homeowners have the right to seek answers to legitimate concerns.
  
  
  Specifically, I have two straightforward questions about [parking and mailboxes] that remain unanswered. Additionally, my concerns regarding my yard, which have been pending for seven years, have still not been addressed. I contacted your company expecting a professional response, yet my account deactivation and the suggestion of involving law enforcement have left me feeling dismissed and disrespected.
  
  
  I respectfully request the following:
  1.Reactivation of my account so I can continue to access necessary information and submit requests.
  2.Answers to my outstanding questions regarding parking, mailboxes, and my yard.
  3.A commitment to addressing my concerns in a professional and timely manner moving forward.
  
  
  I hope we can resolve this matter amicably and avoid further escalation. I trust that as a management company, it is your responsibility to assist homeowners and provide clear communication 
  
  
  
  Sincerely,
  
  
  
  Mark *******

  Business Response

  Date: 01/23/2025

  The Board President has reached out to this individual directly outside of this BBB complaint. Panhandle Management has nothing further to add.

  Customer Answer

  Date: 01/24/2025

  I am formally rejecting this response, as the management company continues to deny me access to the Homeowners Portal. Rather than engaging in conflict resolution, the owner has chosen to block my access entirely, disregarding my rights as a homeowner to be heard. This conduct is not only unprofessional but also unacceptable.
  
  
  The way this business is being operated warrants accountability, and I urge immediate corrective action. 
  
  I already have a complaint filed with the HOA and Panhandle Management LLC with the state as well
  
  
  
  
  Sincerely,
  
  
  
  Mark *******