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Business Profile

Doors

PGT Custom Windows and Doors

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 14 Customer Reviews

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Review Details

  • Jeff J

    Date: 11/27/2023

    On 10/12/23 Home depot and rep from PGT came to my house it was rain and dark out. After reviewing the issues PGT rep told me that he was only going to replace 2-out of the 4-family room slides and 1-out of the 4-living Slides. After Home Depot had told me they would be replacing all of them. They have tried 5-times but the ones they sent were worse than the ones I already have. PGT rep said he could see the substance in the middle of the glass panels but wasn’t going replace them when the sun is shine in there lot more noticeable. All the plastic handles on the screens are breaking off PGT rep told me that just the way they are and said that problem is above his pay grade. This unacceptable Home already has been paid in full. PGT rep also told me that someone from quality control would be reaching out to me from PGT. It’s been crickets. This is not the customer service I expect from Home Depot. I would have thought someone from their Senior management team would have reached out to me by now.

  • Dorothy C

    Date: 07/19/2023

    I do not give this company any stars but it makes you select one. It’s been a year trying to get my windows fixed. Always missing windows, wrong size, wrong window. Took 9 months to replace a stress cracked window which happened the day after install. I have damaged vinyl that can’t be fixed and don’t know what to do about that. Company repo says that’s a big deal…. I have circles show up on the windows when they are wet with dew…was told that would go away. Not yet! I feel sorry for the technicians trying to fix something for a company that has terrible quality control. They are Just interested in quantity. Shame on you corporations just interested in profit and not consumers.

  • Cori T

    Date: 01/23/2023

    I ordered PGT Windows from Weather Tite. Salesman gave unrealistic timeline, now it has been almost a year and I am still waiting for the job to be finished and shoddy installation to be corrected. Weather Tite blames PGT. I think both are to blame.

  • James S

    Date: 08/18/2022

    ********** 10017US HWY 19 PORT RICHEY FLORIDA 34668. *************************************************************** *********************************************************** One day I decided to buy PGT windows. They installed a 6500.00 slider in backwards and a kitchen window does not lock. Tasha the store manager is a joke and could care less. ***** IS NOW MY GO 2 STORE.

PGT Custom Windows and Doors is NOT a BBB Accredited Business.

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