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Business Profile

Dumpster Services

Elephants Hauling & Junk Removal LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a dumpster from this company and they never delivered the dumpster and they stopped answering all of my calls and text. I reached out to them on all forms of social media, email, called, etc. I was an idiot and paid them with my business credit card the night before the dumpster was supposed to arrive. The next day the dumpster never showed and they stopped answering my calls and texts. I paid them $258.75 I now believe all their 5 star reviews on ****** are fake along with their social media.

    Business Response

    Date: 02/04/2025

    This response was taken verbally by BBB:

    We are a small business with only one truck. That truck was down with mechanical issues for 3 weeks causing us to have to cancel all the jobs in that time period. The customer was refunded in full on January 13th. We apologize for any inconvenience that may have occurred. I have resent proof of refund to the customer's email today. We had *********** in our system I have sent it to both *********** and *********

    Customer Answer

    Date: 02/04/2025

     
    Complaint: 22802131

    They never informed me about any of this at all, they completely ignored all of my text messages and calls about this. They have since refunded me, but still never gave any sort of explanation or apology! That is totally unacceptable from a business standpoint. If she would have answered my calls and texts about this I would have been understanding about it, but she completely ignored me and left me with no explanation of why they didnt show.  All I got was an automated text stating I was refunded days later!  At the time I fully thought I was being scammed!

    Kind of sad I had to reach out to BBB to finally get an explanation on why I didnt receive their service. To be honest, I thought there might have been a sudden death in the family or something, but no? The truck was just down? They should have told me that!

Elephants Hauling & Junk Removal LLC is BBB Accredited.

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