Reviews

Review Details

• Review fromGreg S

  Date: 09/10/2024

  5 stars
  We have been living in the *************** area for 39 years and during that period encountered many house needed vendors (from roofers, plumbers, painters, landscapers, pool, handyman and AC companies). It may be ECO AIR has elevated their service to exceed our expectations for superior service. We originally used ECO AIR on a late SUNDAY afternoon when our unit went down a few years back. Yesterday, ***** arrived for a yearly maintenance check. Besides being super polite and professional, he advised us of current status and ways to increase productivity and lower our electric bills. ECO AIR is the one you can call to help you stay cool.**** and *********************

• Review fromANDREW H

  Date: 09/09/2024

  5 stars
  Elian B******** did an emergency service call during our maintenance period. He was prompt, professional and efficient. We couldn't ask for better service.

• Review fromDiana W

  Date: 09/09/2024

  5 stars
  I would recommend Eco Air. Very good company and efficient service

• Review fromEugenia R

  Date: 09/07/2024

  5 stars
  Thank you, ***** *. It's stressful when an ac unit goes out and the temp in your house is 86 degrees! ***** was thoughtful, knowledgeable, empathetic, and helpful. He was very professional and didn't seem to mind that he was working on a Saturday. There's no reason to use any other company for your ac needs! ******* cares!

• Review fromKarla G

  Date: 09/06/2024

  5 stars
  They are professional and polite. They have never tried to sell me something unnecessary. I've only had good experiences with *******.

• Review fromLeigh B.

  Date: 08/18/2024

  1 star
  DO NOT USE Eco Air. No one does their job, nor takes responsibility, do not return calls, or keep promises made, use unethical & deceitful practices. System tune-up added refrigerant and dye & scheduled follow-up. Morning of follow-up upstairs A/C overflowed down the walls & electrical wiring on 1st level. I wet vac’d the water. Luis was a NO-SHOW. The office was completely dismissive, unconcerned, no apologies.
  Luis' response “that’s crazy, that’s wild” when he showed up 5 hours late. He checked the safety switches, neither was working. He took pic’s of damage and sent to boss who offered wet flood detector, & 2-yr maintenance agreement. Luis left here w/out an invoice or agreement promised. Only thing he wrote for July 10th invoice:
  “I return today to complete the guy follow up did not notice any signs of dye at the air handler. System is currently maintaining a 17° split. And inspect the condenser in which I noticed a handful of specs of dye. System seems to have very minor leak. I checked the pressures as well. System is still maintaining pressures.”
  Tech did not address the problem at hand and what was actually done:
  • double safety switch failure causing the system to keep running
  • flooding of the Trane A/C handler upstairs w/in 1 week of tune-up by Eco Air
  • water damage to the walls and possibly electrical wiring below
  • replaced a faulty safety switch that was corroded with new safety switch
  • reconnected a safety switch with new wiring that was disconnected
  • put in the wet switch flood detector
  • took the duct work apart in order to put in the flood detector
  • taping up the ductwork with Fasson duct tape
  (that will not stay in place now leaving a hole in the ductwork bringing in hot air).
  Luis was here on July 10th and wrote up his invoice on July 11th. Received invoice on July 25th via email the office added DISCLAIMERS OF WATER & MOLD DAMAGE in all caps and slapped my signature on the invoice AFTER the fact. I did not sign the invoice.

  Eco Air of S.W.F.L, LLC

  Date: 08/20/2024

  We appreciate your feedback. After doing research, we see that there were multiple issues found upon arrival at your FIRST-TIME CUSTOMER maintenance visit. We attempted to remedy some of the issues.

  
  

  We do not "slap" signatures on anything. If you would like to discuss this in further detail, please call our office at ************.

  Leigh B.

  Date: 08/21/2024

  We have been residents in ‘The Landings’ (a close-knit community of at least 2,500) for 35 years and Eco Air has been putting flyers in our monthly newsletter for at least 20 yrs promoting that you are a family business. Usually that means having a personal involvement and deeply invested in the business, with a sense of loyalty and community. Yet, I had never heard a recommendation for your business I decided to give you a try. No one has tried to contact me and remedy anything. I have been putting forth an effort for over a month to contact the person in charge/decision maker that CAN remedy the situation and gotten no response. Now some nameless person from Eco Air leaves a message for me to call Eco Air? I have asked Luis multiple times who was in charge of my account and who do I need to speak to with no response. I have called your office multiple times and only gotten the name of the office manager, Erica, who can’t be bothered to return my call. My last text to Luis was please get this taken care of or I will have to take other measures, no response. How do you explain writing up an invoice the day AFTER (Luis was here on July 10th, invoice prepared on July 11th) being at my house with my signature on it when nothing was forwarded to me to sign? You have a 13-pt service listed on your flyer when most HVAC tout a 22-44-pt service. Luis performed 4 ½ out of the 13. Half of the pictures that were sent to me were not even my home. Eco Air ‘maintenance report’ is completely blank on my invoice. Any tech from any other company could not possibly get away with that. That is a record of him doing nothing when he came to my home.
  

• Review fromAlma P

  Date: 07/26/2024

  5 stars
  I be used this company for 5 years since my arrival to ********** husband owned his own HVAC company, hes looking down and saying Youre in good hand !Great coma y.**** the technician is the best. All technicians are great but Im use to this young man.Professional, clean and so well mannered.You cant as my go wrong with this company .

• Review fromPaula Z

  Date: 07/24/2024

  5 stars
  Eco Air is the best. We're happy with the preventive maintenance program. Thumbs up to **************, who performed our routine check up on 7/23/24. He was professional, efficient, and answered all my questions. Thank you.

• Review fromRussell W

  Date: 07/18/2024

  5 stars
  Had my annual service the tech ***** did an excellant job. Recommend them

• Review fromSusan H

  Date: 07/03/2024

  5 stars
  Good company. Always prompt and professional. Good AC check up today with Technician *****************.