Complaints

This profile includes complaints for Budget Blinds Of Cape Coral's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Budget Blinds Of Cape Coral

  4008 Wholesale Ct North Fort Myers, FL 33903

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  Budget Blinds Of Cape Coral

  1601 SE 46th Ln Cape Coral, FL 33904-8729

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Budget Blinds provided shutters for my new build. Due to issues with the builder, installation was placed on hold for 7 months. They were very gracious and stored the blinds until install. However, the original order was incorrect. Budget Blinds had the product for 7 months and never checked for accuracy. They have reordered for correction 3 times- all with mistakes. After the 4th visit to my home I asked for a discount since I took off work 3 of the four installation appointments. He said so discount is warranted due to the 7 months of storage. However, had there been any quality control during the 7 months, none of the other appointments would have been necessary. I declined to give Budget Blinds the opportunity to bring an incorrect product to my home a fifth time.

  Business Response

  Date: 04/19/2023

  It is clearly stated in our contract that we charge for storage in the event that we are not granted access to install within 2 weeks of our receipt of the product.  The shutters arrived on 5/5/22, but because ******************** was having issues with his builder, we were unable to begin the installation until 12/16/22. That would have been $912 for storage.We did not charge that fee because we knew he was having issues with the builder and we were trying to be helpful. ******************** is correct that errors were made with his order.  He erroneously received an upgraded feature on a few of his products.  It is standard practice in our industry not to open these products until we bring them to the clients home because they are very carefully wrapped by the manufacturer and we do not want to risk damaging them in transit from our warehouse to the customers home.  Especially since it is quite uncommon for the product to be incorrectly manufactured. In most situations we would be unwrapping and rewrapping product for no reason, which would be very time consuming. That is why the first error was not apparent until 7 months after the products arrived at our facility. In the uncommon situation where something is made incorrectly, most customers prefer to have what we received installed so that they have some sort of window treatment, even if it does have the wrong control mechanism (invisible tilt feature versus a visible tilt rod),rather than leaving the window bare while we have the corrected product made.  This is what we did for ********************. We installed the shutters with the upgraded feature and reordered them the way they were supposed to be made originally. Unfortunately, those remade shutters arrived again with upgraded invisible tilt, which we had remade again.  He has all the shutters that he ordered, some with the tilt rod and a couple with the upgraded invisible tilt. As stated also in our contract, we are not responsible for manufacturer defects, etc.  We will work with the client and the manufacturer to ensure that the client gets what they ordered, which is what we have been attempting to do for ********************. Incidentally, this is the first that we were informed that we were interfering with his work from home schedule. 

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19928325
  
  I am rejecting this response because: I advised each installer I had to work as well as the administrative staff. And if it is your position that you do not verify the product is correct when you receive it from the manufacturer, especially when inaccuracies are an issue, because you are not contractually obligated to do so, it speaks volumes about the integrity of the owner. I would have gladly paid for storage rather than have your company disrupt my home 4 (four) times and still not get exactly what I ordered. You said you are not responsible for what comes from the manufacturer. Do you honestly think I want to  be stuck in a perpetual loop of incompetence. No thanks. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/26/2023

  Apparently, you misunderstood the previous response regarding our contractual responsibility.We will do what is necessary to deliver the custom product that is ordered to our clients. Since we are not the actual manufacturers of the product, our contracts indicate that if there are delays or errors from the manufacturer, we are not responsible.  That does not mean we are not going to have the error fixed, it just means that things happen that are beyond our control and we will work to get them corrected by the creators of the product. You received an upgraded feature (hidden tilt versus a tilt rod)on 2 of your 8 shutters. You were not charged for that upgrade. You have those shutters installed in your home. Replacing the panels on those 2 shutters with the version that you were expecting should take no more than 15 minutes. We can surely work around your schedule to swap those out, should you choose.  

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19928325
  
  I am rejecting this response because: Apparently you did not understand my previous statement. I have no desire to have "Budget" Blinds invade my home for a fifth time, regardless of how short the term -mainly because I have zero confidence in the manufacturer and retailer to resolve the issue since they didn't resolve it the previous four times. No reply from the retailer is necessary as the solution offered is unacceptable. 
  
  Sincerely,
  
  *****************************