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Business Profile

Countertops

CounterTops & More

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CounterTops & More's headquarters and its corporate-owned locations. To view all corporate locations, see

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CounterTops & More has 5 locations, listed below.

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    Customer Review Ratings

    1

    Average of 7 Customer Reviews

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    Review Details

    • Tatianna G

      Date: 12/12/2024

      ******** company they lie and try to scam you for money. I tried to make a complaint and the guy I spoke to said he was the manager and I later found out he is not a manager. They dodge phone calls and emails and wont give you your money back or talk to you unless you give them more money to show good faith on your end. I truly can not believe the amount of unprofessionalism I have seen with this company. I have been without counter tops for MONTHS and have 3 kids and its the holidays season and they do not care. PLEASE do not believe the sales peoples lies get EVERYTHING in writing make sure you ready EVERYTHING and make sure you ask questions when dealing with these crooks!! They such be held accountable for how they do business!

    • jim W

      Date: 09/21/2023

      jim W

      Date: 09/21/2023

      If i could leave zero stars for this stench of a outfit it would be too many. this group of misfits should be out of business. BEWARE- STAY AWAY.this company puts on a good show when you place your order then its all down hill.Weve sent letters, emails and multiple phone calls and after 5 weeks still nothing..

      CounterTops & More

      Date: 08/02/2024

      Dear *******************,
      Thank you for sharing your opinion. However, after a thorough review of our records, we could not find any commercial relationship or contact record associated with the name and email provided. We have no record of any price estimate or project evaluation conducted at any of our stores.
      At Countertops and More, we deeply value our customers' feedback as it helps us continuously improve our products and services. However, we believe there might have been a misunderstanding or confusion with another company. If you can provide more details or clarify the situation, we are available to investigate and resolve any possible misunderstanding.
      We are always committed to transparency and customer satisfaction. If you have any other questions or concerns, please contact us directly.
      Sincerely,

      Customer Service
      **********************

    • Danielle C.

      Date: 06/16/2023

      Danielle C.

      Date: 06/16/2023

      **AVOID THIS COMPANY** When we signed a contract with this company, the agreement was we would supply them with our own sinks for both of our bathrooms. We purchased specific Kohler sinks drain centered in the middle. They came for measurements & took one of our sinks with them to have during fabrication. When they came to install, counters were not fabricated correctly & sinks would not fit. They wanted to cut off the lip of the sinks to try modify their error, which would obviously crack a porcelain sink & also void the sink's warranty with Kohler. We said no, they came back a second time & the sinks still did not fit. Now, they want us to settle with one of their sinks or somehow try to modify their fabrication error. They came back another time & forgot to bring the counters with them. We told them the last time they came the crew left with the counters. They accused my husband of having them & lying about it. They realized their mistake & rescheduled for today & did not show up again. I asked for Roger to call me & he failed to do so. Also, they told us before we signed the contract they do not sub-contract & have their own employees but one of the crews that came said they were sub-contracted. This has been going on for 3 months now! They cancel no show or show up an hour after their "time window" late into evening with counters that do not fit. After 5 times, we still do not have bathroom counters. Their customer service is HORRIBLE & VERY RUDE! Most times you can't reach them & get voicemail. If you do reach them, they are terribly rude. We have taken days off work to be here during their "window" then they don't show up. They will not take ownership & accountability for their mistake. They should've immediately RE-FABRICATED new Quartz slab to fit our bathroom countertop & sinks correctly to installed right away. They did managed to install a Quartz kitchen backsplash but with horrible seem lines, which we will have to fix. TERRIBLE COMPANY & VERY EXPENSIVE

      CounterTops & More

      Date: 08/02/2024

      Dear *****************************,
      Thank you for sharing your feedback. We are pleased to hear that you chose to purchase your countertop from one of our stores. Your project was completed 100% according to your specifications, and the inconveniences you mentioned were promptly addressed by our customer service team. This was confirmed and signed off on the Customer Acceptance Form with an excellent rating.
      We understand that construction processes are unique to each project and may require adjustments when necessary. While there were reviews during the process, we are glad that the final outcome of the project was excellent.
      At Countertops and More, we strive for the highest level of customer satisfaction and appreciate your acknowledgment of our efforts. If you have any further questions or need assistance, please feel free to contact us.
      Sincerely,
      Customer Service
      **********************

    • Serge R

      Date: 06/01/2023

      WORST COMPANY EVER ! run away even if they try to attract you with a good price. They took 4 months plus to finish my job, they were so lost that they came 4 times to finish my countertops with 3 different installation crews !!! . I had to chase them the whole process, no calls return ZERO customer service, changing appointments, transferring your calls to ??? anyone voicemail, no calls back AND SHOWING UP LATE every TIME !!! John the salesman did not know what to do he was so useless but pretty quick to make me fill pages and pages of forms, change the terms about the deposit to 60%!!! and cash the last small payment the minute that they finally "finish" the job without even telling me that they will proceed my card !!! there are gaps of more than 1/2in at some places between my countertop and walls !!! (bad measurements from them)this place should be closed by the business bureau. AVOID them I am a builder since 2001 and I am telling you, worst place I used.

    • Gary J

      Date: 05/02/2023

      Gary J

      Date: 05/02/2023

      No stars would be appropriate! This business provides the worst customer service I have ever experienced. They will lie about appointments. When they don’t show up, if you call the store, no one other than the person answering the phone will even talk to you. I even drove to the store after a missed appointment. Someone who identified himself as the production manager talked to me. He told me the installers would be at my house at 9:00am the next day. No one showed up. Please don’t waste your money at this business.

      CounterTops & More

      Date: 05/10/2023

      We would like to apologize for the inconvenience caused by having to reschedule your appointment from the 13th to the 14th of March due to an unforeseen delay at the installer's previous job on the 13th. We hope that this did not cause too much inconvenience and that the installation on the 14th went smoothly. Please note that our installers have photo cataloged the installation and uploaded the photos directly into your account for your reference. 


      We were sorry to hear that you had a small leak and understand that this can be frustrating. We immediately got you on the schedule to have a plumber come out to take a look and adjust if necessary.


      We understand that when you call in, the person or department you need *** not be available at that moment or not until the end of the day. However, please be assured that we take all calls and concerns seriously, and no calls go without response.


      We know that rescheduling your appointment *** have been disappointing for you. However, please note that as stated in your contract, we reserve the right to do so under unforeseen circumstances, scheduling conflicts, etc. We take our customer service and products very seriously and will always strive to provide the best possible service.


      Thank you for choosing our company, and we hope that we can work together in the future. 

    • Greg E

      Date: 04/29/2023

      Greg E

      Date: 04/29/2023

      Avoid this company, do not give them any business. Terrible scheduling, no response to phone calls, never call back. Can never talk with a manager or owner. Kept delaying install. Overpriced and terrible job on install. Total waste of our money. Absolutely the worst. So sorry we went with them.

      CounterTops & More

      Date: 05/02/2023

      We are sorry to hear that your recent experience with our scheduling department did not meet your expectations. We apologize for any miscommunication or inconvenience you may have experienced.


      Please know that we take our interactions with our customers very seriously and strive to provide exceptional service in all areas of our business. We appreciate your feedback and will use it to improve our services going forward.


      Regarding your reference to our prices, we would like to assure you that our prices are very competitive with the surrounding market prices. We pride ourselves not only on our high-quality products and services, but also on our commitment to providing excellent customer service.


      Once again, we apologize for any inconvenience you may have experienced and appreciate your feedback. If you have any further concerns or questions, please do not hesitate to reach out to us.

    • Bill W

      Date: 04/27/2023

      Bill W

      Date: 04/27/2023

      Horrible company with ZERO customer service. Installed a kitchen countertop over a year ago and never completed backsplash or repaired countertop issues they created. Over 60 phone calls and numerous missed appointments trying to resolve the problems I have finally given up on this company. This is the first negative review I have ever written but this company is so bad I have to let others know. STAY AWAY! Wish I could leave no stars.

      CounterTops & More

      Date: 04/28/2023

      We are deeply sorry to hear that you feel we were unable to meet your expectations and that you are dissatisfied with our customer service. We understand that you feel we did not complete your project in a timely manner, and we want to sincerely apologize for any inconvenience this may have caused you.


      Please know that we are dedicated to resolving this issue and ensuring that you are completely satisfied with the outcome. We will be assigning someone from our management team to personally oversee your concerns and ensure that they are addressed in a timely and efficient manner.


      To further ensure that we address your concerns properly, we will be sending you a customer claim form via registered mail. We want to ensure that you receive it promptly and that we can work together to get this issue resolved to your satisfaction.


      We want you to know that under our new management, we are committed to providing the best customer service possible and resolving any outstanding concerns. We value your business and appreciate your feedback, as it helps us improve our services.
      Again, please accept our sincerest apologies, and we look forward to resolving this matter for you.


      Best regards,

    CounterTops & More is NOT a BBB Accredited Business.

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