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Business Profile

Moving and Storage Companies

Southern Cross Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3 weeks ago, I moved from ******* to ** with Southern Cross. They arrived at my new apartment building 2 hours after the agreed upon time and started unloading the truck. I look inside the truck as it is opened and see that my furniture is piled in a reckless fashion without having been wrapped (maybe 1 or 2 pieces were half-wrapped) and I begin to notice the intensive damage to my belongings: countless tears on my brand new (very expensive) velvet couch and brand new white linen king *** frame, 4 West Elm wooden chairs totally scratched, a queen *** all scratched, my king *** spring and white ottoman totally ripped from underneath, photography canvases scratched and dented in the back, a nightstand and standing lamp all marked up/dented. Additionally, upon arriving at my destination, the two people they contracted to help her unload my belongings in SC started started fighting with her regarding receiving payment prior to completing work. This went on for about 2 hours, during which no one did anything. My 65 year old mother was unloading the truck and bringing things up to my apartment to keep things moving. After they resolved their issues, the movers 'finished' the job by piling the remaining ***es in the hallway outside my apartment and leaving, without bringing anything inside. So my 65 year old mother and I were left to bring 20ish heavy ***es inside. Furniture assembly and re-assembly were part of my agreement, however, the movers told me they didn't have time and left without re-assembling my furniture. The owner's daughter then spent another 2 hours in my apartment trying to find additional contractors to re-assemble the furniture with no luck before she too left. I had nowhere to sleep for 2 days and had to hire my own handymen to re-assemble my furniture.**** manipulated me into thinking he was going to do the right thing and file an insurance claim to compensate me for my damages and for the services that were left unfulfilled.

    Customer Answer

    Date: 07/03/2024

     
    Better Business Bureau:

    I wanted to provide an update that the owner has reached out to me and assured me that he will proceed with filing the insurance claim. I will follow up if anything changes - I don't think there is a way for me to remove my complaint, but it would be great if you could just notate in my case file that I'm currently seeking resolution with the owner directly and that I will reach out again if he fails to live up to his word. 

    Sincerely,

    ********************

    Customer Answer

    Date: 01/21/2025

     
    Complaint: 21932484

    I am rejecting this response because:


    The owner of the moving company finally settled the insurance claim and the insurance company paid out their end, however, the owner was making monthly payments (I believe he only made 2/3) for the balance, and then stopped paying, or responding to my inquiries. 

    I've asked the owner multiple times to provide a detailed payment plan for the remaining balance with dates of payment. He has not responded, so that's what I'd like to receive from him. I've been patient and flexible when he isn't able to make payments so I just want to know what is feasible for him and when.

     

     
    Sincerely,

    ******* Mylla

Southern Cross Moving is NOT a BBB Accredited Business.

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