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Business Profile

Dating Services

New Life Ventures, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dating Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep being charged for a subscription that I did not authorize. Currently there are two moms that I have been charged for that are not authorized. No one answers the phones at this company ever, and I am seeking a refund.

    Business Response

    Date: 08/31/2024

    The transactions have been refunded. The account was created using ******************** and was used.

    Customer Answer

    Date: 09/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Also, note I've tried calling several times before doing this here and no one is available. I want to make sure there are no future charges from this place. Don't just refund, stop charging altogether and close whatever account it is down. 

    Sincerely,

  • Initial Complaint

    Date:07/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have almost a years worth of charges since sept 2023 and have no idea what this is for. I cannot get in contact with this company

    Business Response

    Date: 07/16/2024

    The member has been refunded which will show back on her statement in the next couple of business days.

    Regards,

    ***

  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have three separate charges for $28.99 on my bank statements. I have never signed up for anything with this company. I have contacted them twice already and received no reply back from them.

    Business Response

    Date: 07/23/2024

    These transactions were credited back on the 8th of July.

    Regards,

    ***

    Customer Answer

    Date: 07/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged for 3 months of whatever this service is that I have never used. $28.99 at that. No way to get in contact with these people

    Business Response

    Date: 04/19/2024

    The member has been refunded, which will show back on her statement in the next couple of business days. The member said she had no way of contacting us. We have a contact button on the outside of the website, also another contact button once logged in and our contact details are on the members statement.

  • Initial Complaint

    Date:03/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a charger that I didnt authorize.

    Business Response

    Date: 03/17/2024

    The charge has been refunded. Which will show back on your statement in the next couple of business days.

    Regards,

    SD

New Life Ventures, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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