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Business Profile

Garage Doors

Joe's Doors - Garage Door Services
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The installers came to install my garage door on April 23. They spent six hours the last hour and a half which was hammering with a I asked them if there was a problem they said it was complicated because it had a lock on the garage door. When they finished, they called me out to show me and in the process they said they had to leave that the owner would be the next day to make any adjustments that they had to go to another job. The next day the owner came over, made an adjustment the sliding bolt lock, and it worked a little better. He then offered at no cost to me as he put it that he was doing me a favorand he was going to install a deadbolt. I wanted the lock fixed because with the deadbolt I could not unlock the door from the outside. He came back a few days later and installed the deadbolt on the inside of the garage a few days later, I decided to check the deadbolts to see if they were snug, and I found the bottom s**** completely stripped out of the sheet metal. In other words you can turn a clockwise to tighten and it wont tighten. Itll just spin. I then decided to check more sheet metal screws on the inside of the door andafter finding several, I just gave up and called the company. The office attendant ***** sounded as if I was calling again with a problem And I asked to have *** call me. That is the owner. She said he couldnt call me now cause he was driving. I do trust this company to resolve anything without some type of supervision. I would like this problem resolved thank you.

    Business Response

    Date: 05/06/2025

    Thank you for bringing this complaint to our attention. We apologize for any inconvenience caused and are pleased to report that the issue has been resolved to the customer's satisfaction. We have confirmed with the customer that they are in good order with the product and would like to request that their complaint be dismissed

     

    Customer Answer

    Date: 05/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

Joe's Doors - Garage Door Services is BBB Accredited.

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