Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON APRIL 28 I HIRED ****** **** OF "A PROCESS SERVER MIAMI" TO SERVE DOCUMENTS ON A DEFENDANT IN MIAMI *******. I PAID HIS $60 FEE VIA ZELLED AND HE PROMISED TO COMPLETE THE SERVICE OF PROCESS WITHIN ***** HOURS. DURING THE SUCCEEDING 9 DAYS I CALLED MR. **** SEVERAL TIMES TO ASK WHETHER THE SERVICE HAD BEEN COMPLETED. EACH TIME WE SPOKE HE PROVIDED EXCUSES AS TO WHY HE'D NOT YET COMPLETED THE ***** AND PROMISED TO GET IT DONE. I INFORMED HIM SEVERAL TIMES THAT THIS SERVICE WAS TIME SENSITIVE AND THAT MY CASE WOULD BE PREJUDICED IF THE SERVICE WAS NOT COMPLETED IN A TIMELY FASHION. I ALSO LET MR. **** KNOW THAT I WAS INCREDULOUS THAT HE HAD NOT COMPLETED THE SERVICE OF PROCESS SINCE THE TARGET WAS A 90 YEAR OLD MAN WHO WAS ALWAYS HOME AFTER 5 PM EVERY DAY FOR THE ENTIRE EVENING, AND SAT IN HIS REAR YARD UNTIL NIGHTTIME. ON MAY 6TH, NINE DAYS AFTER I HAD HIRED MR. **** I CALLED HIM SEVERAL TIME AND HE NEVER ANSWERED THE CALLS. I THEN TEXTED HIM A POLITE MESSAGE EXPRESSING MY DISSATISFACTION WITH HIS SERVICE. HE THEN CALLED ME BACK AND BERATED ME IN A VERY UNPROFESSIONAL TONE WHILE USING THREATENING LANGUAGE. WHEN I TOLD MR. **** THAT HIS BEHAVIOR WAS VERY UNPROFESSIONALY HE BECAME OVERTLY MENACING WHILE LAUCHING INTO A PROFANE VERBAL ASSAULT THAT INCLUDED THREATS OF BODILY HARM, AND A THREAT TO MAKE FALSE ALLEGATIONS THAT I HAD PRETENDED TO BE A LAWYER (I AM NOT AN ATTORNEY AND THE DOCUMENT HE WAS SUPPOSED TO SERVE -- A CIVIL SUMMONS AND COMPLAINT -- CLEARLY STATES SEVERAL TIMES THAT I AM NOT AN ATTORNEY). MR. ****** VERBAL ASSAULT DEVOLVED INTO A BLATANT ATTEMPT TO INTIMIDATE AND FRIGHTEN A DISSATISFIED CUSTOMER INTO SILENCE THROUGH THREATS OF BODILY HARM -- AS ONE MIGHT EXPECT FROM ORGANIZED CRIME FIGURES OR DRUG DEALERS. IN FACT, MR. ****** BEHAVIOR WAS THAT OF A STREET HOOD OR A THUG WHOSE TEMPERAMENT POSES A RISK TO THE PUBLIC. I WILL BE FILING A FORMAL COMPLAINT OF VERBAL ASSAULT WITH THE MIAMI POLICE AND WITH THE FLORIDA LICENSING AUTHORITIES.

  Business Response

  Date: 05/11/2025

  To Whom It Concern:

       I respect the BBB and its ongoing commitment to consumer protection. I have also reached out to the BBB to resolve disputes. However, I am a little shocked by this complaint. I did receive a request to serve court summons to ******* ***** in the matter re: ***** ****** vs ******** ******* and **** *******. Initially, ******* ***** identified himself as the attorney of record. In a latter conversation, Mr. ***** recanted his initial statement by stating that he is an attorney helping out a friend. By law, I am only required to make a single attempt to serve an individual. However, I made 4 attempts. After the second attempt, Mr. ***** called and asked *************** the span of 30 minutes. The answer to every question was He did not *********. Duval did not seem to accept that answer and he wanted to disrupt my business or request that I make futile, illegal, and uncontracted attempts at service. ******** requested that I enter into the backyard of the property to locate this defendant. Under law, I am protected to enter onto an unlocked property through a normal and reasonably expected entrance for purpose of serving court summons. However, this request is trespassing and could be potentially deadly. ******** also requested service at a location that he did not pay for. In addition, Mr. ***** paid for standard service. But, he was requesting everyday service. Mr. ***** began to call me 5 times a day. Believe it or not, I am a very busy guy. When I finally returned his call, Mr. ***** was very aggressive in his demands which were not fully paid. As I began to question his involvement with this case, Mr. ***** became irate. As you can see, he filed his complaint in all caps. When I stated that I would most likely be filing a non-service return meaning that contact was not made with the defendant, ******** stated that sounds like a threat! I assure you that this is normal business practice.
       Here is the dilemma. I am required to state who requested service. ******* ***** is not the plaintiff, not the defendant,not the attorney for the plaintiff, nor the attorney for the defendant. ******* ***** is not licensed to practice law in the state of ******* from my initial search of the Florida Bar. Technically, Mr. ***** does not have the authority to cause movement on this matter. I may have operated on too much good faith. Why would Mr. ***** be paying for a process server in this matter? Obviously, he has accepted some financial gain in this matter. Mr. ***** knows that he may be practicing law without a license. However, fee paid for service of process was earned. The only thing that I can do is outline these facts in an affidavit for Miami-Dade County court. 

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23295949
  
  I am rejecting this response because:

  There is not a single truthful statement in the merchant's response.  As one might expect he has fabricated a scenario in which he behaved as a perfect gentleman and a consummate professional while being victimized by a client's outrageous and criminal behavior.  Nothing could be further from the truth, and his own words betray his utter incompetence as a process server, and his slanderous attempts to blackmail me into not filing complaints with the BBB and the Police by alleging that I held myself out as an attorney, and was practicing law without a license. which is a third degree felony in ********

  *** **** states very clearly in his response that I, ******* *****, the person who hired him to serve the summons and complaint (he wrongly named me as the person to be served in his response), was practicing law without a license, which is a very serious crime in ********  Apart from threatening me with bodily harm when I noted to him that he had not completed the service 8 days after he was hired, he also threatened to report me to the police for practicing law without a license.  This was not only an unjustified threat, but also displays *** ****** ***** incompetence as the very documents he was hired to serve clearly state in several places that I was the plaintiff's nephew, his non-attorney counsel, and his legally appointed guardian by order of the 11th Circuit Probate Court dated April 29, 2025.  A copy of that order is attached to this response.

  *** ****, in his response to the BBB, has revealed his utter incompetence and willingness to make scurrilous claims about a client in order to coerce his silence.  A cursory reading of the document he was given to serve on the defendant would have revealed that I stated in the complaint and in the summons that I was not an attorney.  One must therefore wonder why *** **** would make such a claim, and repeat it over and over, in writing, when he was made aware that it was false.  In speaking to *** **** when I first hired him I stated that I was the plaintiff's legal guardian and therefore stood in his shoes in the eyes of the law, thus allowing me to file the complaint, hire process servers, and speak on his behalf before the Court.

  I will be pursuing legal action against *** **** for both slander and libel, since he's not only stated several times that I am guilty of the felony of practicing law without a license, but also wrote that in his response to the BBB.

  Further evidence of *** ****** true character is seen in his entirely baseless and evidence free allegation in his response that I must have a financial interest in the outcome of the matter in which I hired him to serve process.  Where in the world would *** ****, who I'd never spoken to before I made the mistake of hiring him to serve process a few weeks ago, get the idea that I had a financial interest in the case in question?  He obviously did not read any part of the summons or complaint, for if he had he would have seen that I repeatedly stated that I was a non-attorney advisor to *** ************* If he had read any part of the documents he would have known that I had no financial interest in the matter, but was simply the plaintiff's nephew and his legal guardian, attempting to keep a fraudster from stealing the plaintiff's house.

  It is therefore clear from his own words, as presented in his response to the BBB, that *** **** is making two provably false allegations:  1)  that I was practicing law without a license;  and 2)  that I was somehow motivated by personal financial gain in helping the plaintiff in the matter for which he was hired to serve process.

  The fact that *** **** is willing to lie to the BBB in making  these two obviously false allegations discredits everything else he states in his response.

  *** **** also cites the fact that I used all caps in my complaint to the BBB as evidence that I was "angry" or "out of control".  The tome of my original complaint is anything but angry and out of control, but rather lays out in detail what occurred between *** **** and I in our dealings in this matter.  I frequently use all caps in informal writing because the print is larger and easier to read, and the fact that capitalization thereby becomes unnecessary, making typing much faster.  *** **** is grasping at straws to shore up his patently false allegations and hide his dangerously thuggish and pugnacious explosion of anger when I politely noted that he was failing to provide the service as contracted.

  I reiterate here what I stated in my original complaint.  I have not only filed a complaint with the BBB but am also pursuing a complaint with the Florida 11th Judicial Circuit Court, The ****** and the NAPPS.  I am also filing a formal complaint with the Miami-Dade Police Department.  The reason why I am going to these lengths is that I sincerely believe from my interactions with *** **** over the phone, that he has serious anger management issues and poses a threat to the public given how quickly he escalated a civil conversation about his job performance to threats of physical violence.  He not only threatened extreme violence, but quickly made the scurrilous charge that I was practicing law without a license and that he would report me -- a clear attempt to keep me from filing these complaints because he knew that he had crossed the line with his criminal threats of physical harm.

  *** **** interacts with the public everyday in his line of work, in which he holds himself out as a professional.  In a state such as *******, where just about everyone can carry a concealed weapon, I fear that *** ****** anger management issues and explosive temper may have deadly consequences in the near future if the proper authorities are not alerted to his behavior.

  
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 06/10/2025

  I did not receive the service for which I contracted with the merchant.  He was supposed to serve process on a single defendant and never completed that service.  I do not have any documentation other than the Zelle payment that I sent to the merchant.  He did not provide any documentation.  If you require proof that I paid the merchant I can provide a bank statement showing the payment I made to the Merchant.  Our transaction was conducted by phone and I never met with the merchant face to face and never signed a contract with the merchant.  I therefore do not have any documents other than proof of the payment I made.