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Business Profile

Public Adjuster

Hooten & Associates LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Public Adjuster.

Complaints

This profile includes complaints for Hooten & Associates LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hooten & Associates LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Own a roofing company, he owes my company 25k almost from two years ago. Just got a call from his son that Hooten is in a law suit for fraud. Now everything is making sense. Don't trust these people as far as you can throw a ball. Most untrustworthy people in the world. They will steal your money.

      Business Response

      Date: 03/05/2024

      Hooten and Associates has not done business with ****************.    We ask **************** to provide a contract or documents between Hooten and Associates and ****************.  

      Additionally, we are not sure where **** received his information about a lawsuit for fraud, but Hooten and Associates is not in any kind of lawsuit.   We ask that **** update or remove his complaint as this is false information. 

    • Initial Complaint

      Date:07/03/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired the company to help me with my hurricane ian claim I heard from the adjuster one time after the initial consultation the one time I heard from him was the day he came to my home with the adjuster from my insurance company I'd not heard since and either has my insurance company they have sent him multiple letters asking for pictures and documents

      Business Response

      Date: 11/20/2023

      We attempted to contact ******************* numerous times after he signed with Hooten and Associates to assist with his Hurricane *** claim.  We also made numerous visits to his house in hopes of reaching him.   We finally were able to complete our inspection and we provided our estimate and photos to KIN Insurance.  We were notified by KIN Insurance of a prior claim with ******************* where they required documentation in order to move forward with the current Hurricane *** claim.  We spoke with ****************** several times advising of KIN Insurance requests for prior claim documents to which he refused to provide.  We explained KIN insurance would not move forward with the claim until the documents were received.  We were never provided the documents from *******************  We received an email from an attorneys office advising they were representing the insured moving forward.   We then sent a release of contract to ******************* releasing our representation. 

      Customer Answer

      Date: 11/20/2023

       
      Complaint: 20251648

      I am rejecting this response because:I have never received anything regarding releasing the file please produce proof that you sent me and also we need proof of your estimate and photos and you have never called me after our one meeting and I send with I had directly to the insurance company because they said they could not get a hold of you and I also couldnt get a hold of you

      Sincerely,

      *****************************

      Business Response

      Date: 11/22/2023

      There were several calls between Hooten and Associates, ******************* and the desk adjuster with Kin Insurance.  ****************** and Hooten and Associates requested the prior claim documentation which was never received. 

      The insurance company was provided our estimate and photos.   ******************* is now represented by an attorney who will have all of the requested documents 

      Customer Answer

      Date: 12/07/2023

      I did not receive all the information on the business. Why did you close the complete? I was waiting for them to email me the information that they said they sent and I never received all of it.

    Hooten & Associates LLC is NOT a BBB Accredited Business.

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