Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear First Enroll and Longspur Health LLC Health Insurance,I hope this message finds you well. I am writing to formally address an issue that has remained unresolved despite previous communications.on December 5, 2024 at 11:00 AM, I originally purchased a TDK 1 with a Better Vision add on for $317 with with an enrollment fee of $50 with your health group.However I was attempting to reach out to ************* regarding questions about my policy and ended being told that the policy with your health group wasn't active so i became very concerned so an agent by the name of ****** at ********* Health LLC at ************** mislead me... The customer service *** also told me I would not be able to re enroll when I lose my active coverage with ********************** in February of 2025. As a result of your Longspur Health LLC mis***resentation, I have suffered severe anxiety and demanding a FULL REFUND with Longspur Health LLC for the amount of $399 for ID ********* . I have made numerous attempts to resolve this matter amicably, but unfortunately, the situation remains unresolved as the agency and First Enroll continuously gives me the run-around.Please be advised that if this issue is not rectified promptly, I will have no choice but to pursue legal action. This could include filing a lawsuit for Mis***resentation against Longspur Health LLC as i would like to maintain my policy active with your health group member ID ********* that i purchased for the amount of $367.99 - I would prefer to resolve this matter without resorting to litigation. However, I am p***ared to take all necessary steps to protect my rights and interests if a satisfactory resolution is not reached. I request that you respond to this matter as soon as possible.I hope we can resolve this quickly and amicably as i really enjoy being a member with your health group.Sincerely,******* ****** ******************** **************

• Initial Complaint

  Date:09/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We spoke with Longspur Health on the 26th of August. We were looking for insurance to cover my wife pregnancy. Specifically for a home birth. While we were on the phone with the agent, ****** *****, we asked about the coverage. We wanted to know if it would cover a home birth, because we're were using a midwife and not going through a hospital. ****** along with her supervisor told us that it would cover the entire cost of our midwife. We asked this same question several times because we wanted to be sure that if we bought the insurance, it would benefit us. They continually reassured us that the entire cost would be covered. So we bought the policy "CPS Health Protection Plan Tier 3" for $590.15. The following day, our midwife called the company to get in network with them in case she wasn't already. She was on the phone with a different agent who said our policy would not cover the home birth, only the appointments leading up to the birth. So we called back to clarify about our coverage and they told us that it didn't cover the home birth. We cancelled our plan, and inquired about a refund. They said the refund could be given after a brief audit to ensure we didn't use the insurance in the time between we got the plan and cancellation of the plan. After that refund would process in 7-14 days. The woman that we spoke with who told us this also said that it never takes longer than 14 days. It is now September 22nd, and I have not received a refund. Whenever we call back we get transferred back and forth from departments several times, and even hung up on. It's not an error on my end since I live in an area with good signal, and am always connected to Wi-Fi. We are really struggling with money and we were taken advantage of. We want our refund, and we don't want them to blatantly lie about the coverage of their policies. The Warranty number is ********. Contract Number: ********* I have emails of the purchase and cancellation, but can't figure out how to share here.