We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Marine Sales and Service

Trick Marine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Sales and Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about August 1st. I took my 13 foot Boston whaler to Trick Marine for service. All filters and fluids were to be changed in the motor and lower unit, spark plugs changed, Bimini top frame to be replaced and throttle and steering to be adjusted. After putting the boat in the water to bring the boat home, it quit running. Trick replaced a fuel pump and the boat would still not run and started making grinding sound coming from the lower unit. I took the boat to Complete Marine (an authorized *************** center). The found the following items 1. Lower unit did not have oil.2.Raw fuel discharging through exhaust.3. Wrong spark plugs and installed incorrectly causing *************.4.Physical damage to the boat.5. Damage to the throttle control.6. Wrong fuel pump that caused further damage to different fuel components. Also my trailer was returned damaged and the front wheel missing.The Bimini top is the wrong size and does not fit and fabric is ripped and has grease on it.I am asking for half ($4,000) of the $8,000.bill to be paid to me for damage Trick caused. I am attaching the work order from Complete Marine which states all the damage done. I went to Complete Marine everyday so that they could show me and verify the damage.I have reached out to the owner of Trick Marine ********************************* multiple times looking for a remedy to this situation and he has quit returning my calls.

Trick Marine is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.