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Business Profile

Beauty School

Academy Of Esthetic And Nail LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty School.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Teachers are showing favoritism towards certain students, for example they are giving students different deadlines, even though they all started at the same time, to complete their services to get their license and if you dont finish by that deadline you have to pay. They are also making it difficult to schedule appointments to be able to finish all of your services, they will call your clients behind your back and tell them that youre no longer available. They do the absolute bare minimum to teach you what to do and you will get in trouble if you ask any questions about how to do something. They are also out of the products that they are supposed to provide for us to do our services. The main instructor is very inappropriate and forces students to talk about her *** life. Many of the machines that we need to use are often out of service. The owner is also very rude to any of the clients that you bring in for example she yelled at one of my clients for bringing in a water bottle which she needed because of medical issues, when my client tried explaining why she needed it the owner threatened to call the cops on her and told her that she is no longer welcome in the building. Students are forced into paying for products that the school is supposed to supply. They will threaten to kick you out of the class if you try to question any of the shady things that they are doing. One of the biggest problems is that they do not **** off the services that the students do if they do not like them. They do absolutely everything they possibly can to try to get you to quit. Its absolutely disgusting what they are doing to their young students that are just trying to make a career for themselves. The majority of the girls that go there are straight out of high school so they know that we are more vulnerable and they like to walk all over you

    Business Response

    Date: 03/13/2024

        
     
    Good afternoon, we have responded directly to your consumer and are working on a resolution. Thank you

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