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Business Profile

Building and Construction

Prestige Homes LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building and Construction.

Complaints

This profile includes complaints for Prestige Homes LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Prestige Homes LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Prestige Homes LLC

      3741 SW 7th St Ocala, FL 34474

    • Prestige Homes LLC

      1825 US Highway 41 Inverness, FL 34451

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/25/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Prestige Homes LLC in *********, ** performed fraudulent activity in regards to our contract with our bank. We have a construction loan.Our septic cost per contract with Kings Septic, *********, ** is $5,250.00. The invoice from Kings Septic to *************************** General Manager was $9550.00 with no change order for us to sign and agree to this amount. We requested a refund of $4300.00. This issue hasn't been resolved and won't per ***************************, General Manager. We agreed to the contract amount of $5250.00.

      Customer Answer

      Date: 06/25/2024

      How do I upload my 6 page purchase agreement to your site?

      Customer Answer

      Date: 06/27/2024

      ---------- Forwarded message ---------
      From: K S <********************>
      Date: Tue, Jun 25, 2024 at 3:52 PM
      Subject: Re: You have a New Message from BBB Serving Central Florida Complaint #********
      To: Better Business Bureau <*****************************************>


      This is a copy of purchase agreement.
      ******* & **************************;

      Business Response

      Date: 07/19/2024

      There is no fraudulent activity by Prestige Homes. ************************** is incorrect with his description of the transaction.There was no Contract with Kings Septic for $5,250. On the Purchase Agreement with Prestige, there was an allowance, added to the Purchase Agreement, for $5,250. This was done so that the loan the ************* were getting, would have money in it to pay for the septic tank. There was no septic permit at the time the Purchase Agreement was signed by the *************, so the septic allowance was an estimate, at that point. When the Permit tech met with ************************** on the property to do the site evaluation, ************************** gave him the site plan and the septic permit. Prestige did not apply for a septic permit. However, the septic permit was for a different home and had been applied for when the ************* were buying a home from a different retailer. That sale was cancelled, and they decided to purchase from Prestige. The Permit tech sent the floor plan for the new home from Prestige, to the ************ to get the permit revised. Ultimately, the septic cost was a little higher than the allowance after ************************** had the septic tank moved after it was already installed. Fortunately, the allowance for the driveway apron was not necessary, so that money was used to cover the $2,750 shortfall on the septic, resulting in no additional costs to the *************.

      Customer Answer

      Date: 07/22/2024

       
      Complaint: 21882323

      I am rejecting this response because: This is definitely incorrect information per Prestige LLC.

      Sincerely,

      ******* & *******************************

      Business Response

      Date: 07/30/2024

      I am sorry that you disagree with the account of the facts in your transaction, but that is what happened. We cannot come up with a better story than the facts provide. 

      Customer Answer

      Date: 07/31/2024

       
      Complaint: 21882323

      I am rejecting this response because it's not factual information from Prestige LLC.  We're requesting a refund of $4300.00 because we didn't sign a change order or give Prestige LLC the authorization to pay Kings Septic $9550.00.  We authorized $5250.00 per contract with UHM bank. The bank agrees with us on this issue.  We won't be satisfied until we receive a refund.  Closing will be postponed until we settle through the court system.



      Sincerely,

      ******* & *******************************

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