Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11-18-2022--Pd. $4.81 for 4 - B&W copies made. I have the receipt. I gave him my book to have 4 copies made. The book was not returned to me. I have paper showing the book and cost of it to replace. $45.00. I went to the store on Dec. 6th and asked for the book. He said it wasn't there. He stood in one spot, and glanced around the room one time. There was a saleslady there this time. She wasn't there when I gave him my book. I don't understand the receipt. It states 4 copies @ 25cents each =$1.00. Then it says 14 @ .25 = $3.50 making the total $4.81. I had 4 copies made. How is that $4.81? He was not cooperative and did not want to settle this amicably between us.

  Business Response

  Date: 01/06/2023

  Business supplied email: *****************
  Use this address for any contact with the Better Business Bureau

  Business Response

  Date: 01/06/2023

  Please see response dated January 6, 2023
  
  We received your letter dated December 22, 2022 on January 3, 2023
  We did make copies for a walk-in customer on November 18, 2022 at 3:29 pm.
  We made a total of 18 copies at $0.25 each. Four copies of 1 page and then an additional 14 copies of something
  else. Total was $4.50 plus tax $0.31 --Total $4.81
  I do recall making copies from a book, I do not remember how many pages were from the book.
  Our company policy is to return all original documents to the customer at checkout
  I followed our normal check out procedure. The copies, originals and book were placed on the counter in front
  of the customer, I collected the money and provided her with a receipt.
  I am including register activity report for November 11, 2022. Transaction # **** highlighted.
  We did not receive a phone call or email inquiring about the book during the fifteen days between Ms. *******s
  visits. We have only one item in the lost and found which has been here for 6 or 7 years.
  In early December Ms. ****** came into the store and demanded her book back. She said that l had moved the
  book to a different position on the counter so that I could conceal the book and keep it. The counter space for
  check out is 32" wide by 24" deep. I am included a photo of the checkout area.
  I do not have the book.
  
  See Attachment/File: ******** ************

  Customer Answer

  Date: 01/18/2023

  
  Complaint: ********
  
  I am rejecting this response because: I do not want the complaint centered on the cost of copies. Let that rest. I am concerned for my book. I also state I did not ever say he tried to conceal the book so he could keep it. This shows he is making this difficult. I'd like it settled in a nice way. Mistakes can be made. He put the book on the counter and told me the amount of money. The book seemed to be in his way and was slid over close to the cash register. The money and receipt transition took place and the book was forgotten during this. I do not want to give details of my permanent illness. I went to the store as soon as I was able to. I did not demand anything. I have only asked for a peaceful settlement. I ask for the return of the book or $45.00 to replace it. Again, I have a paper showing the cost of the book. 
  
  Sincerely,
  
  ***** ******