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Business Profile

Home Builders

Armstrong Homes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Builders.

Complaints

This profile includes complaints for Armstrong Homes's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Armstrong Homes has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Armstrong Homes

      1415 SW 17th Street Ocala, FL 34471

    • Armstrong Homes

      11041 SE 174th Loop Summerfield, FL 34491

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted to build a house with Armstrong Homes in Nov, 2020. I do not have the exact date my driveway was poured. I believe it was in Sep or Oct 2021. Either way the day it was poured it rained really hard. Consequently the concrete did not set up properly. I spoke to the construction manager several times about the matter and he agreed something would need to be done. I agreed to close on my house Feb 18, 2022 with almost everything done except the driveway. Michael M******* of Armstrong Homes emailed me (copy attached) that they would have the driveway tested and fix the problems with the driveway.. The driveway was tested and results sent to Armstrong Homes on April 1, 2022. About May 1 Armstrong Homes contacted Modern Edge Decorative Concrete to look at the drive and give an estimate of what needed to be done. Although I spoke with the owner, he never came to look at the drive and finally told me he was working out of state and did not have time to do the job. I was then directed to find a company to do the job, get the price and Armstrong would write me a check. I turned in the estimate to them on June 30. To date I have not heard back from Armstrong Homes. The construction manager does not return my calls or texts. Messages left with the receptionist are not returned. I am a 75 year old widow who purchased this home and paid for it in good faith. Armstrong homes has not fulfilled the terms of our contract. My driveway is severally pitted, aggregate is showing in some places and it is pitched the wrong direction where it meets the garage door so that rain water flows under the door and floods the garage. This obviously is not acceptable and the builder needs to make this right.

      Business Response

      Date: 10/14/2022

      Consumer Response /* (2000, 16, 2022/10/13) */
      ---------- Forwarded message ---------
      From: ***********************************************
      Date: Wed, Oct 12, 2022 at 11:43 AM
      Subject: Re: BBB Complaint Case# ******************************************
      To: Better Business Bureau *******************


      The company contacted me directly and the matter has been resolved as of
      Monday, October 10. Thank you for your help. I think it made a difference.

      Let me know if I need to do anything else.

      Thank you again.
      ****************

    Armstrong Homes is NOT a BBB Accredited Business.

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