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Business Profile

Mattresses

Legacy Furniture Mattress

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never got product. Paid ***** on a bill that was ***** they said I can pick the furniture up whenever and I will just pay the remaining 300. Bank wont dispute cause it wasnt 60 days ago.P.S. They closed down and never refunded my money or let me know anything

  • Initial Complaint

    Date:07/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a jacuzzi/hot tub from this business and 2 days later we noticed the jets were losing pressure periodically and then it would come back up. This happened about 4 times while I was sitting in the tub. It is a hot springs tub. So I called the store because the owner stated to me several times that we had a 2 year warranty on the mechanical parts of the tub. Including pumps. Jets. Etc etc. parts and labor. Again its a brand new tub. Its covered under warranty. So this woman that answers the phone tells me the tech will come out but for a charge of 150 dollars. I said how can that be if its 2 days old?? She tells me well there a sub contractor and charge 150 for the visit but the parts if needed would be free. This is unbelievable. They truly abandoned us. We paid about 7500 total for the spa and they are refusing to help us. I want bbb arbitration if necessary. I spent a lot of money and they could care less. If the warranty was expired I could understand it. This is a brand new tub. *****. The owner and his sidekick are liars and are just leaving us hanging. We just want the spa checked out. They are refusing. We need help. This complaint will be followed up by a complaint to the Florida a g. They are wrong. This is not how you treat customers

Legacy Furniture Mattress is NOT a BBB Accredited Business.

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