Complaints

This profile includes complaints for Cardiovascular Institute of Central Florida, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cardiovascular Institute of Central Florida, LLC

  2111 SW 20th Pl Ocala, FL 34471-7734

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  Cardiovascular Institute of Central Florida, LLC

  121 Lagrande Blvd Lady Lake, FL 32159

• 

  Cardiovascular Institute of Central Florida, LLC

  20021 SW 111th Place Dunnellon, FL 34432

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  Cardiovascular Institute of Central Florida, LLC

  2105 SW 20th Place Ocala, FL 34471

• 

  Cardiovascular Institute of Central Florida, LLC

  4600 Sw 46th Ct, Ste 250 Ocala, FL 34474-5754

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  good afternoon i am **** **** i care for ***** ***** after her stroke i am her care giver. she had a dental appointment on 10/10/2023 at 2:00 pm. she needed a release the doctor told her at her appointment she was good to go for the dental work but at the time we did not know she needed a release. so we did not get one in writing. once we did find out we called Sarah Dr Jose J***** nurse made 50 or more attemps to reacvh her that friday when we found out i even faxed the release to their office at 8:00am on friday never got a call back till 2:00pm, at that point the nurse informed me that now he needs to see her again but cant see her before her dentist appoint. it takes up to 4 to 6 months to get an appointment with the dentist. and we had a heated conversation. i told her i will get her other doctors to sign it for us and that we would be looking for another heart doctor. so i got the release signed by her heart surgeon and went to her dentist appointment on tuesday. when we arrived we were told that Dr J***** office called them and told them not to do the teeth removal till they signed the release. i missed $200.00 from missing a day of work. it was clearly vindictive of Sarah to have did that she had no right to call the dentist and say anything. she did it because she was angry about of conversation on the phone. and did it just to cause problems. she needs to be reprimanded or dismissed from her job now Mist has to wait 4 to six more months to get her teeth taken care of she has caused a severe health risk for misty now.

  Customer Answer

  Date: 10/11/2023

  I am her fiance 

  Business Response

  Date: 11/17/2023

  Please see below a response to the complaint received by the
  Better Business Bureau submitted by Mr. **** *****

  
  Medical Clearance received Friday 10/6/2023 @ 10am.
  Clearance stated, patient is scheduled next week, date was not provided by
  dentist office requesting clearance. The physician and his nurse were in clinic
  seeing patients on the above stated date from 9am-12:45pm. The manager was
  covering incoming faxes for the nurse while the physician and nurse were in
  clinic. Medical clearance was received and taken to the physician. Nurse then
  proceeded to take lunch break from 12:56pm-2:08pm. The medical clearance was
  reviewed by the physician and an in-person visit was requested by the
  physician. Physician relayed this information to the nurse. Mr. **** then spoke
  with the nurse around 2:45pm. Mr. **** stated that the dental surgery was
  scheduled on Tuesday 10/10/2023. The physician had reviewed the clearance and
  did not feel comfortable signing the clearance without seeing the patient in
  office due to her recent (6.5 weeks prior to above date) change in health
  status. (details will not be disclosed to protect the patient’s privacy) This
  information was relayed to Mr. **** by the physician’s nurse over the phone.
  Mr. **** then proceeded to become loud and spoke over the nurse not allowing
  her to finish giving him the information. Mr. **** also began to use profanity
  toward the nurse.  Once Mr. **** stopped
  yelling, the nurse proceeded to inform him that the physician would be able to
  see the patient on Monday 10/9/2023. Mr. **** began to yell again stating that
  he was not able to take another day off of work. The physician only holds in
  person clinic on Friday and Monday of each week. This was explained to Mr. ****
  who demanded to see the physician on Tuesday prior to the dental surgery. It
  was again explained that the physician would not be in on Tuesday to see the
  patient. Mr. **** then stated that the patient would have to wait 6 months for
  another appointment if it did not happen on Tuesday because he could not take
  another day off of work. Mr. **** then ended the call with the nurse by hanging
  up on the nurse after screaming, “Why do you have to be such a ******* ******  
  The nurse spoke with her direct manager who was present the
  phone call while it was happening. The manager then contacted the dental office
  where the patient was to have her dental surgery. The manager explained to the
  dental office that the medical clearance was received and an attempt to make an
  appointment for the patient on Monday 10/9/2023 was made but Mr. **** was not
  willing to bring the patient in on that date. The manager also explained to the
  dental office that the physician was not comfortable signing the medical
  clearance until the patient was seen in person, in the office by the physician
  due to the recent change in the patient health status. The dental office stated
  to the manager that they were not aware of the severity of the patient’s current
  health status. The dental office stated that the dentist that was suppose to
  perform the dental surgery would not be comfortable doing the surgery due to
  the patient recent health status change. The dental office also stated that the
  patient may need to be seen by another dentist that would be better equipped to
  handle the patient’s particular case. The dental office then stated that the
  appointment would be cancelled due to the high volume of patient’s that needed
  to be seen. The manager requested that the dental surgery NOT be cancelled in
  case Mr. **** decided to call the physician’s office back and make the
  appointment for Monday. (even though he hung up on the nurse) The dental office
  stated that the appointment would be cancelled due to the dentist that was
  assigned to the patient would not be comfortable performing the dental surgery.
  Both parties ended the call. Mr. **** did not call back on 10/6/2023.
  On Tuesday 10/10/2023 at 1:24pm, Mr. **** called and spoke
  to the clinical manager. Mr. ****, “Wanted to know why we called the dental
  office and told them that the patient could not have her dental procedure
  done.” The clinical manager responded that that was not the response that was
  given to the dental office. The clinical manager explained that Dr. Jacob was
  not comfortable signing the clearance without seeing the patient in office. The
  clinical manager also explained that it is protocol for this office to
  communicate to the requesting office for medical clearance regarding why we
  are/are not able to sign a medical clearance. The clinical manager also
  explained that once the physician sees the patient, the physician would make a decision and the medical clearance would be sent
  back immediately to the requesting office. Mr. **** stated that “we” had no
  right to call the dental office. Mr. **** then proceeded to use profanity
  toward the clinical manager. The clinical manager stated to Mr. **** that, if
  he continued to be uncivilized in his communication and use profanity that the
  conversation would come to an end. Mr. **** then continued using profanity
  including calling the clinical manager a ****** At that time, the clinical
  manager ended the conversation.
  The manager was told by the clinical manager of the
  situation. The manager spoke to the physician about the incident. The physician
  then directed the manager to the lead partner physician on how to handle the
  situation. The lead partner physician directed the manager to discharge the
  patient from the practice due to the way that Mr. **** acted on behalf of the
  patient specifically when Mr. **** referred to the clinical manager as a ******
  The manager proceeded to draft a discharge letter which was presented to the
  physician with instructions from the lead partner physician to sign and
  discharge the patient. The discharge letter was sent to the patient via
  certified mail on Tuesday 10/10/2023.
  In response to Mr. **** stating that the physician had
  already cleared the patient for the dental surgery, the patient was seen in
  office on 8/21/2023 as a follow up and a medical clearance was not mentioned at
  that visit. That particular visit had nothing to do with the dental surgery
  procedure.
  In response to Mr. **** stating he faxed the release at 8am.
  The fax was received at 10am shown by time stamp.
  The patient was not at any point at fault for any of the
  above situation. Mr. **** was acting on behalf of the patient. The patient was
  never spoken to or called into the office on her own accord. All interactions
  with Mr. **** except for the call between the manager and the dental office
  were noted in the patient chart with dates and times of occurrences.