We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pain Management

National Spine & Pain Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pain Management.

Complaints

This profile includes complaints for National Spine & Pain Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

National Spine & Pain Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      On 1/23/2024 I called the billing department and talked to *************  After going back over my account checking for a credit for 4/25/2023, she said we had a zero balance.  I failed to ask her to send me verification, but I do hope this resolves my issue.

      Thank you.

    • Initial Complaint

      Date:11/28/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been having problems getting scheduled for injections therapy. I originally had an appointment for November 14, 2023 for the first injection. After waiting over 2 weeks to hear from them that I had been approved by my insurance for the procedure I called them. They told me they sent the referral in and was waiting for the approval. I called my insurance company (Florida Blue) and they told me it was never sent. The agent called the ***** because they did not see the request in the system, ***** told the truth that they hadn't sent it and would send it in. At that point they rescheduled the procedure for December 6, 2023. They informed me that as soon as they got the referral they would call me and move up my appointment and squeeze me in because I told them I was in deep pain. After not hearing anything I called NSQAPC 11/27/23 to find out if they received approval yet and was told no. I called Florida Blue the same day 11/27/23 and they told me it was approved on November 15, 2023 and valid through February 13, ****. So I called back ***** and told them the insurance just told me it was approved. They stated they didn't have it. I told them that I was rescheduled for December 6, 2023 and they then told me that I cancelled the appointment. I told her the appointment was cancelled for 11/14 not `12/6. She got adamant with me that I cancelled it when I didn't. When I told her I would like to speak with a supervisor she disconnected me. When I called back I was told no one was available and took my name and number. I am in pain and I want to find someone else.

    • Initial Complaint

      Date:11/20/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the wife of ******* *******, I am reporting issues from this office in regards to them not following through with what they say and not returning my phone calls. The first issue was in early Sept, 2023 when I called the office to find out what insurance they accepted because the procedure they wanted to do was not covered under the insurance ******* had at the Surgical Center. It took me three calls to find this out. They said that they sent a note over to the surgical center (you can not call this center). I never received a call back. A week later I made another call to the National Spine and Pain Center ************ and the same thing again, they sent another email message, no response. The following week I called again, It was stated to me that they (the pain center) received a message stating that "the patient was given a list of accepting insurance". I told the person that I spoke to, that this elder abuse and that someone needs to call ME. The next day I received a call and was emailed a list of accepting insurance. I don't know how hard it was for them to call me!I had ********* insurance changed to their accepting insurance and I went with him on October the 19th to set up a procedure. While I was there the Dr. that saw him said that she would set it up for ******* to see the surgeon on his next visit Nov 15th (the old surgeon was no longer there, so he had to see the new surgeon), upon arrival at the National and ***************************** Center it was stated that the surgeon was not there that day. Today is Nov 20, 2023, I have called twice (Nov 17th) asking to speak with the Office Manager regarding this matter. I have not gotten this matter resolved and I am tired of calling this office to get a resolution. Thank You ***************************

    National Spine & Pain Center is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.