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Business Profile

Pest Control Services

Massey Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Massey Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Massey Services, Inc. has 76 locations, listed below.

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    Customer Complaints Summary

    • 263 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      16 May 2022. Received invoice ********. Requested payment of $70 for irrigation maintenance on 29 Apr.
      17 May, Called Massey Irrigation Customer Care (Angie). Described issue - work identified in the invoice (irrigation maintenance) was not performed, so the invoice is in error. I was told I would receive feedback on how I had been billed when that service had not been performed. No feedback was provided.
      20 May. Emailed Massey Irrigation Customer Care ([email protected]) to request feedback as had been promised on why I had been billed when the service had not been provided.
      11 June. Received invoice ********. Requested payment of $70 for irrigation maintenance on 29 Apr.
      11 June. Called Massey Irrigation Customer Care (Abby). Described issue - work identified in the invoice had not been performed. The invoice is in error. Discussed my previous call and email. I was then told that only the irrigation manager (Mike) could resolve this matter.
      11 June. Called Massey Irrigation Manager Mike and discussed the false invoices that had been received. Mike's first response was to indicate that he could come by the house to "complete" the irrigation maintenance that had been billed in April. I advised that I did not want that to happen and that I wanted the bill to be canceled. Mike assured me that he would resolve the matter.
      11 July. Received invoice ******** requesting payment of $70 for irrigation maintenance on 29 Apr.
      12 July. Called Massey Irrigation manager Mike and left a message requesting a resolution of the bill. The same day, I sent a text to Mike's personal phone number and repeated my request for resolution. No response has been received to date.

      Business Response

      Date: 08/22/2022

      Business Response /* (1000, 5, 2022/08/01) */
      We have removed the $70.00 balance from Mr. *********'s account and also left him a voicemail stating the same.


      Consumer Response /* (2000, 7, 2022/08/03) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      The response was exactly as desired.

    Massey Services, Inc. is NOT a BBB Accredited Business.

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