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Business Profile

Book Publishers

EC Publishing, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 2024-06-07 Please find the body of the email that I sent to EC Publishing. It is self-explanatory.When I clicked on your website link, it would not open on the Windows 11 platform. A window came up, and It gave a list of actions to allow your website to open. As soon as I took those actions, a virus threat warning came up on the screen, indicating that your website has implantedsevere virus threats onto my computer. Specifically, the threat is identified as: Trojan:Win32/Sabisk.Fl.Alml 2024-06-07 7:14 (Active) I am now running a full virus scan on my computer. If this is your way of gaining trust and doing business, you are severely misled. I will immediately report this to the BBB and file a complaint. How can you possibly claim to be a legitimate company? This is totally unacceptable! Your company reeks of being a gigantic scam.

    Business Response

    Date: 06/07/2024

    Dear *****,

    Thank you for contacting us and bringing our attention about the virus. We apologize for the inconvenience that this may caused you. We are are forwarding this to our technical team to check on this issue. 

    For the time being, you can check out our ******** page at ********************************************************. You can review our past projects with our Clients. 

    Thank you.

     

    EC Publishing LLC

     

     

EC Publishing, LLC is BBB Accredited.

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