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Business Profile

Pump Service

Andrus pump service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pump Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/16/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 10th I called the plumber to have my well water pump restored he referred me ***************** services I spoke with **** and he gave me a set price of $2,150 after completion of the work the price went up $250 more dollars causing me to feel violated stressed overwhelmed because that's not what we agreed on and I felt a bit threatened because of the calls I received where he denied and change his verbal agreement with me over the phone insisting I pay him $250 before I purchase the house he did work on this same well system in which he told me himself he changed everything except the pump I don't understand how he can charge me for a pipe and valve what I would like to see happen here is he dismissed those charges that he's expecting from me and settle with the agreement we stated in the beginning attached is a copy of the receipt given to me after Services were done I am not including everything in this statement however I did do a statement last night I'm not sure if it went through and I don't want to contradict it

    Customer Answer

    Date: 11/19/2022

    ***Document Attached***
    I was looking around in my yard and I happened to see the very same pipes that were changed out of my well system throne in the bushes across the street from my home I myself have to take those two pipes cut them up dispose of them upon looking at the pipes one of them did not even need to be changed I don't understand why they were disposed across the street from a property as I said I would like the charges dismissed enclosed her pictures of the piping disposal across the street from my home
    See Attachment/File: 20221119_092459

    Customer Answer

    Date: 12/12/2022

    ---------- Forwarded message ---------
    From: ******************************* <**************************>
    Date: Sat, Dec 10, 2022 at 9:24 PM
    Subject: Response to company
    To: <*****************************************>


    Hi ***** I hope your holiday season is going well I did hear from the company with threats of putting a lien on my home and not honoring his 3-year warranty on the work he done I went ahead and paid him the $220 and in doing so I enclosed the letter asking him to come and get the pipe that were left on the premises which should have been disposed of by his service I have not received a response I have complaint with code enforcement about this problem it will be gratefully appreciated if you can help me in any way with this issue and I would like to know have you received any reply from the company have a wonderful day and be blessed

Andrus pump service, LLC is NOT a BBB Accredited Business.

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