Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22877345
  
  I am rejecting this response because: I apologize for the delayed response; I've been out of town handling family business.

  Roofing Pros filed our claim on October 1st, 2021 (contract attached). The claim was denied by **********. After that, we did not sign additional contracts with Roofing Pros for a new roof or to have legal counsel get involved. The contract says Null and Void unless the claim was funded at the top of the contract. We thought we were done with Roofing Pros.

  Almost two years later we had another roofer check the roof and they filed a claim with State Farm. This time we hired legal counsel. I did not know, nor was I advised that State Farm would use the same claim number that Roofing Pros filed two years earlier until the settlement was almost over. State Farm notified us that we would need to have the release and cancellation issued. Once we -contacted Roofing Pros on 07-17-2024 for the release and cancellation, they knew the roof was going to be approved and they dug in and stalled the process. Keep in mind, this was over two years later!

  Trying to be reasonable at that time, we offered to pay Roofing Pros $1000 for the release. No response was issued, other than they wanted to see the initial settlement statement. Once the initial statement was sent over to ******* *****, over six weeks go by, and I have to ask again. Of course, they indicated the response was delayed due to the holiday schedule and then they sent an invoice for $3500 telling us that was a discounted fee because they didn't ask for any of the portion that was paid to the attorneys. In the meantime, State Farm started legal proceedings to force a final settlement. If we didn't accept their final settlement, they would force it through the courts. We signed because we couldn't afford to pay any more attorney fees or court costs to fight for additional time to have Roofing Pros issue the release and cancellation. 

  In my opinion, we do not owe Roofing Pros anything. They wouldn't call back or provide a simple roof quote in 2021 after the claim was denied. It was almost as if they wanted to go the route of suing, so they could obtain top dollar for the roof. I still need to have State Farm re-issue a check removing Roofing Pros once a release and cancellation is obtained (a copy of the check is attached).  This will take additional time and effort on my part. Due to these reasons and the intentional staling by Roofing Pros, I do not feel we owe them anything. 

   Thank you,

  
  **** ****

  hey order product. They literally spent a few hours on this, mostly over the phone. They filed a claim that was denied, and their own contract says null and void if denied. We feel this is unfair since two years went by after the denial of the claim before we decided to try with another roofer. $3500 is excessive and we shouldn't have to pay so our roof can be put on. We feel they are dragging thier feet because it took over 6 months asking for the release and cancellation for them to finally say they want $3500 for the release. We are reasonable and offered $1000 but roofing Pros declined that offer. I feel we should have to pay anything since they didn't do much in this process and they have slow rolled the entire process. Help us, please.

  Business Response

  Date: 02/19/2025

  We are pleased that the Goffs were approved for the full roof replacement they deserve, based on the claim originally submitted under the Roofing Pros USA agreement. While everything remains in order and valid, Roofing Pros USA has since reconsidered and will accept the *****' offer of $1,000 and release them from any further obligation, provided payment is received within 10 days.

  Business Response

  Date: 03/11/2025

  Thank you for your response. Id like to take a moment to clarify the situation. The claim pursued by the other roofing contractor is the same one Roofing Pros USA had worked on previously. Although it was initially denied, we completed work on your behalf and offered our legal teams support to help secure the approval we felt was rightfully yours. Fortunately, with the help of the initial claim that Roofing Pros USA assisted with, your attorney was able to overturn the denial. To resolve this matter, we are still willing to accept your initial proposal if paid promptly.

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 22877345
  
  I am rejecting this response because: Roofing Pros maybe had 3 hours total work regarding the claims process. The claim was rejected and their contract clearly says the contract was void. 

  I offered $1k as a solution during the claims process and it was ignored by Roofing Pros. That offer expired. However, I am willing to offer $500 to settle this now. 

  
  Sincerely,
  
  **** ****

  Business Response

  Date: 04/10/2025

  We are hoping to settle this matter and are in the process of emailing with Mr. **** to reach a mutually acceptable settlement. 

  Customer Answer

  Date: 04/20/2025

  The complaint has not been resolved. I'm not sure why my response 10 days ago didn't send. Roofing Pros never emailed me regarding a negotiation to resolve. I haven't heard from then sincevrhe very beginning of the complaint. 

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22871904
  
  I am rejecting this response because: We spoke to your office manager who identified herself as ******* ******. She told us that the ***************** credited us $900 each for four skylights. Since we decided that we only wanted one, she said we have a credit for the other three skylights which is $2700. She said that we could use $500 for by upgraded green drip edge and $1000 for the manual carrying of the shingles on the roof. She said that this would leave a balance of $1200 which we could use towards are deducitble which is $1000.  This would mean that you owe us a refund of $200. 
  
  Sincerely,
  
  ******* **** us we still owed them ******* We called repeatedly trying to explain the conversations with the office manager. We thought the matter was resolved. Then in January 2025 we get a notice of them suing us, for $*******, like the $30,000 dollars they got to replace our roof wasn't enough. We have tried to call repeatedly and now no-one will take the calls or return them. This company is bad news. Be very careful dealing with them , my advise is don't or get every conversation in writing.

  Business Response

  Date: 01/29/2025

  Congratulations on the full roof replacement approval we were able to help secure for you after your insurance company initially denied your claim. We understand how frustrating that process can be, and we were glad to assist in getting the approval you deserved.
  Regarding the skylights, your insurance company did not include them in their estimate, and unfortunately, they were not approved once your case was settled. However, per your request, we happily closed off three skylights and replaced the remaining one at no additional cost to you!
  As outlined in your contract, the only out of pocket cost is your insurance deductible. Once that is paid, we will release the lien and send you your warranty package.

  Business Response

  Date: 02/20/2025

  There must be some confusion because figures Ms. ****** originally provided were based on the estimate Roofing Pros USA sent to the attorneys after your insurance company wrongfully denied you. Unfortunately, your insurance didnt agree to cover the skylights that Roofing Pros USA included in that estimate, and you were made aware of this.
  We credited the material upgrade costs to your account, so your only out-of-pocket expense is the $1,000 deductible, as discussed. Originally, you would have been responsible for $1,000 for manual shingle transport, $500 for the drip edge upgrade, and $1,000 for the deductible. Thanks to Ms. ******* you saved $1,500 and still received your requested upgrades with only your deductible being your out-of-pocket cost, as agreed upon since contract signing.
  Please settle the $1,000 deductible so we can send your warranty packet, and close your account out.

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22871904
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* Bush 

  Ms ****** provided me with these numbers after she received the settlement check from the ******************  Why did she tell me I have a $1200 credit to apply to my deductible? Is she denying this?  

  Customer Answer

  Date: 03/11/2025

  Mrs ****** told me that she received the check form the insurance company. She stated that the insurance company credited me for 4 skylights. Since I only wanted one and the other openings would be covered with shingles, she stated that I would have a credit. She stated that the insurance company credited me $900 each for 4 skylights which leaves me a credit for three which is $2700. She stated that you could use $500 on and upgraded drip edge and $1000 for the workers to carry the shingles up manually, She stated that this left a credit of $1200 that I could apply toward the deductible which means that Roofing Pros owes me  $200. 

• Initial Complaint

  Date:01/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My response to the matter is that I have forward a complaint to the ******************************* which is still under going review. I am asking requesting to be taking out of this illegal binding contract w/o penalties. According to new law cancellation is *************************** before first day of work. Free Tarp was billed without my knowledge to my insurance company.. Hopefully, this company does the right thing. Reform there solicitation tactics. They need to be truthful about contract agreements and policies. They advise consumers about potential any billing to insurances.  Better yet, STOP USING BINDING CONTRACTS AND MISLEADING CONSUMERS INTO SIGNING. Thank you..dy to pick up the check. I explained I wasnt releasing anything until I receive their estimate. So, I was provided text message estimate $14,447 roof, $2,000 for tarp. Total roof is $16,447. After seeing a prior payment sent to me of $5,000. They added $5,000 interior work. This money was given to me prior to Roofing Pros Estimate for Hurricane Recovery expenses. Which was misinformation by insurance. I explained that situation. After losing trust and comparing estimates, I concluded that Roofing Pros was too high. I choose another company. I stated my concerns and I cannot afford to finance. I was told I was under a contract. I have to use them. After research, they used a binding contract which was prohibited in July 2024. I advised I wanted to cancel. I signed under false pretenses. I was threatened with $3,000 cancel fee and Tarp fee $2,000. Accordingly, to new law they cannot use binding direct to pay contracts. I cannot be charged any penalties. I will exercise my rights

  Business Response

  Date: 01/22/2025

  As Ms. ****** mentioned, the insurance company initially approved only a small roof repair, which was inadequate given the significant number of missing shingles on the roof. However, Roofing Pros USA persisted in working with the insurance company, and we are pleased to have successfully secured approval for a full roof replacement, along with payment for the emergency tarp.
  
  To replace the roof, Ms. ****** is only responsible for paying the deductible and, if necessary, covering the cost of replacing any damaged or deteriorated wood.
  
  Additionally, the insurance company approved payment for the emergency tarp, which was installed by Roofing Pros ***. This payment is intended to compensate Roofing Pros USAit does not cost Ms. ****** anything. Furthermore, any funds from the insurance settlement not related to the roof or tarp are rightfully the homeowner's, as previously explained.
  
  Ms. ****** also submitted documents referencing cancellation during a state of emergency. According to the law, homeowners have a 10-day window to cancel contracts during such circumstances. Roofing Pros USA fulfilled its legal obligation by providing this notice, which Ms. ****** acknowledged and signed (see attached).
  
  To date, Roofing ******** has not collected any payment. The options remain: Ms. ****** may proceed with the roof replacement or cancel the agreement and pay the amount owed. Roofing Pros USA is happy to move forward and build her roof if she chooses to proceed.

  Customer Answer

  Date: 02/12/2025

  My response to the matter is that I have forward a complaint to the ******************************* which is still under going review. I am asking requesting to be taking out of this illegal binding contract w/o penalties. According to new law cancellation is *************************** before first day of work. Free Tarp was billed without my knowledge to my insurance company.. Hopefully, this company does the right thing. Reform there solicitation tactics. They need to be truthful about contract agreements and policies. They advise consumers about potential any billing to insurances.  Better yet, STOP USING BINDING CONTRACTS AND MISLEADING CONSUMERS INTO SIGNING. Thank you..

  Business Response

  Date: 02/19/2025

  We propose settling this matter. As noted in the previous response: The insurance company approved payment for the emergency tarp, which was installed by Roofing Pros USA. This payment is intended to compensate Roofing Pros USAit does not cost Ms. ****** anything.
  Roofing Pros USA is willing to close this matter if the $2,400 approved and disbursed by the insurance company for the installation of the emergency tarps is paid promptly within 10 days.

  Customer Answer

  Date: 03/03/2025

  I have attached more documents of misinformation. I received my 1st notice from Roofing Pros on February 3rd with false information about sending several notices. Which was advised to them in writing to communicate By mail via Email only. This notice included invoice of $6,288 for the Free Tarp and Cancellation fee. Feb 19th I received second communication stating they will like to resolve matter for ************ of $2,400 no mention of cancellation fee to settle. I replied stating. I am ready resolve matter with an affordable payment arrangement. I also, received notification email from BBB with a reply from Roofing Pros wanting to settle at amount $2,400 tarp no mention of the cancellation fee. Now, I received an email from Roofing Pros trying setup payment for the full amount $6,288 of 3 installments. This is the level of misleading information. I am dealing with they said one thing and DO another. I have attached more documents. Also, this matter is still being reviewed by The ***********************. This matter has caused me a great deal of STRESS. I hate that I trusted this company in a vulnerable time. However, I did respond back to email rejecting the payment arrangement of the $6,288. I did state I will agree to the $2,400 tarp. Even though, I still strongly disagree on these charges.  I can only agree to $150 monthly until payment is satisfied. This is a valuable ****** I have learned. I would research any company going forward. Before, I consider doing business. Unfortunately, this company has several complaints with my same scenio. This company need to be truthful about what theyre presenting before consumers sign. They need to revamp the business practices. Also, include that consumer are signing a Contract not free estimate. They need to have on contract cancellation fee and terms. Billing services to the insurance. Telling consumers about cancellation term and fee after no longer wanting service. Then, provide additional paperwork with cancellation terms. After the fact..  I DO NOT RECOMMEND THIS COMPANY. They need to be investigated based on all the similar complaints on BBB. I hope I receive a response to settle this matter fairly.. Thank You..

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 22801084
  
  I am rejecting this response because:
  

  
  I have attached more documents of misinformation. I received my 1st notice from Roofing Pros on February 3rd with false information about sending several notices. Which was advised to them in writing to communicate By mail via Email only. This notice included invoice of $6,288 for the Free Tarp and Cancellation fee. Feb 19th I received second communication stating they will like to resolve matter for ************ of $2,400 no mention of cancellation fee to settle. I replied stating. I am ready resolve matter with an affordable payment arrangement. I also, received notification email from BBB with a reply from Roofing Pros wanting to settle at amount $2,400 tarp no mention of the cancellation fee. Now, I received an email from Roofing Pros trying setup payment for the full amount $6,288 of 3 installments. This is the level of misleading information. I am dealing with they said one thing and DO another. I have attached more documents. Also, this matter is still being reviewed by The ***********************. This matter has caused me a great deal of STRESS. I hate that I trusted this company in a vulnerable time. However, I did respond back to email rejecting the payment arrangement of the $6,288. I did state I will agree to the $2,400 tarp. Even though, I still strongly disagree on these charges.  I can only agree to $150 monthly until payment is satisfied. This is a valuable ****** I have learned. I would research any company going forward. Before, I consider doing business. Unfortunately, this company has several complaints with my same scenio. This company need to be truthful about what theyre presenting before consumers sign. They need to revamp the business practices. Also, include that consumer are signing a Contract not free estimate. They need to have on contract cancellation fee and terms. Billing services to the insurance. Telling consumers about cancellation term and fee after no longer wanting service. Then, provide additional paperwork with cancellation terms. After the fact..  I DO NOT RECOMMEND THIS COMPANY. They need to be investigated based on all the similar complaints on BBB. I hope I receive a response to settle this matter fairly.. Thank You..

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/14/2025

  We appreciate the opportunity to address Ms. ******* concerns regarding her outstanding balance with our company.
  We acknowledge and agree to the previously discussed total payment. There was an error in communication where Ms. ****** was sent an incorrect invoice, but it was promptly corrected to clarify the oversight and provided a correction.
  We have communicated this arrangement to Ms. ****** and are now awaiting her confirmation to formalize the agreement. We remain committed to working with her to ensure the balance is resolved in a fair and structured manner. 

  Customer Answer

  Date: 03/29/2025

  This complaint has been settled with Tarp Fee $2,400.00. I have agreed to pay $150 per month. Even though, I disagree with action this company took for approval through my homeowner insurance. I just rather get this over with. I am mentally exhausted and very stressed out. I still strongly feel this company is misleading and dishonest. They need to incorporate HONEST  Solicitation practices!! I am glad I have come to a mutual agreement. I DO NOT RECOMMEND THIS COMPANY.

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22382488
  
  I am rejecting this response because:

  Its clear from your response that my initial concerns were not carefully reviewed. I want to emphasize that your team did not handle the situation in good faith. The pipe was not improperly placed; it was damaged by your team, who then attempted to tape it up without notifying me. Furthermore, your workers were not allowed to leave until they paid for the damages they caused.
  The inflated **** only added insult to injury. From the beginning, your actions have violated Florida Statute *******. Additionally, the solicitation and repeated phone calls asking for referrals without consent also constitute a violation of this statute. These violations are punishable by fines of up to $10,000 per occurrence.
  Your teams attempt to leave without addressing the damages speaks volumes about the lack of integrity displayed by your company. I expect this matter to be resolved appropriately and immediately.
  
  Sincerely,
  
  ***** ******

  ir tools into my homes outlets. While I was at work, my fianc informed me the ** had stopped working. Upon returning home, I found the temperature inside was 85F. My **** technician confirmed a copper pipe had been punctured, causing a Freon leak, which the workers tried to conceal with electrical tape.When confronted, the workers denied responsibility and mocked me. The project manager agreed to cover the **** repair but ignored the inconvenience and attempted cover-up. My insurance company later informed me that Roofing Pros attempted to inflate the cost of the roof, which violates DBPR's Code of Ethics Rule 61G4-15.002.Roofing Pros is now threatening a lien on my home, inflating their charges to over $20,000, while the insurance estimate was $11,000. This may violate Florida Statute ******* regarding fraudulent liens. I have phone records, photos, and evidence to support my complaint and request that the BBB investigate this company for unethical and illegal conduct.

  Business Response

  Date: 10/07/2024

  We are pleased to have helped Mr. ****** secure approval for a full roof replacement, which was completed on 7/15/2024. After receiving an initial payment on 6/28/2024, we promptly ordered the necessary materials, which were delivered on the day of the build, without affecting the completion date.
  
  There seems to be a misunderstanding regarding the insurance estimate, which has always been significantly higher than the $11,000 Mr. ****** mentioned in his complaint. This confusion may stem from the difference between the initial payment and the total payment. The recoverable depreciation is released by the insurance company after the build, once invoiced. Although we initially experienced delays in obtaining the final insurance estimate, we now have it, and the final balance has been invoiced to the insurance company. Mr. ******* only out of pocket expense for this project was his insurance deductible.
  
  Regarding the ** issue, Florida building code requires roofing nails to penetrate the decking by . Unfortunately, the ** line was improperly placed against the roof decking and was struck by a nail. Had the line been correctly positioned below the decking, this wouldnt have occurred. However, as a goodwill gesture, we covered the cost of the ** line repair at no charge to Mr. *******

  Business Response

  Date: 10/30/2024

  As Mr. ****** stated, the ** line was repaired and the cost covered by Roofing Pros USA. It was acknowledged and the repair paid for the same day it occurred. In the photo he provided, the improper placement of the line near the decking is clearly visible, highlighting its vulnerability to being struck by a nail.
  

  The roof replacement estimate was approved by ****************************** and we honor their approved amounts. These estimates are calculated based on industry standard software and Roofing Pros USA does not approve the amount. Once Roofing Pros USA receives payment in full, the file will be closed, and his warranty package will be issued. For Mr. ******* the only out-of-pocket expense is his deductible.

  Customer Answer

  Date: 11/03/2024

   
  Complaint: 22382488
  
  I am rejecting this response because: 
  
  
  While I appreciate Roofing Pros USAs response, I must emphasize that they continue to overlook the primary concern: their actions appear focused on covering up the extent of the damage rather than properly addressing it. This mishandling has significantly disrupted my family, forcing us to endure uncomfortable conditions in extreme heat.
  
  During this process, Roofing Pros USA has violated Florida Statute *******. This statute explicitly prohibits licensed contractors from engaging in unsolicited door-to-door marketing with the intent of encouraging homeowners to file insurance claims. When a representative came to my door and claimed they could get my roof approved through my insurance, it was a clear violation of this statute, which exists to prevent this very type of solicitation.
  
  Although Roofing Pros USA claims they are compliant with state regulations, its evident they havent reviewed this statute thoroughly, as their actions directly contradict its provisions. At one point, they asked me what I felt would be a suitable resolution to the issue. However, when I provided my response, they deflected and shifted the conversation away from finding a real solution. Its clear that their outreach was primarily driven by a desire to secure payment, rather than a genuine interest in resolving my concerns. Until these issues are addressed appropriately, I will not be issuing any payment.
  
  The ongoing back-and-forth correspondence has only increased our stress, especially in light of their improper attempt to file a lien against my propertya lien that was rejected due to procedural errors. Despite being informed of the statutory violations and ethical issues at hand, Roofing Pros USA has still not provided a resolution that addresses our concerns.
  
  I urge Roofing Pros *** to review Florida Statute ******* and address these concerns fully, in accordance with the law, so that my family can finally find closure and move forward without further distress.
  
  Sincerely,  
  ***** ******
  

  Business Response

  Date: 11/21/2024

  Roofing Pros USA operates in full compliance with all applicable laws. It appears that Mr. ****** may have misunderstood the statute, which must be read in its entirety, which is not simply solicit but solicit by means of a prohibited advertisement. To clarify, Roofing Pros USA remains fully compliant with the law.
  

  Regarding the issue with Mr. ******** AC line, it is unfortunate that the line was improperly installed next to the roof ******** matter neither Mr. ****** nor Roofing Pros USA could have known in advance. Although we were not liable for the issue, we paid for the repair as a gesture of goodwill.
  

  There is, however, a significant balance still owed on Mr. ******** account. This matter has now been referred to an attorney for lien enforcement. We strongly encourage Mr. ****** to settle the outstanding balance promptly to avoid additional costs that may accrue.

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22382488
  
  To Whom It May Concern,

  
  This is in response to Roofing Pros USAs recent statement. I reject the assertions made therein, as they do not align with the facts of the situation or applicable legal statutes. Allow me to clarify my position and the violations committed by Roofing Pros USA.
  Illegal Solicitation and Statutory Violations
  The assertion that Roofing Pros USA operates in compliance with all applicable laws is demonstrably false. Florida law explicitly prohibits certain forms of solicitation in the roofing industry, as outlined in Florida Statutes:
  Florida Statute 717.13(5):This statute prohibits contractors from soliciting a residential property owner by means of a prohibited advertisement. The statute defines prohibited advertisement as any communication that encourages a property owner to file an insurance claim unless accompanied by necessary disclaimers. Roofing Pros USAs solicitation practices, including direct communications and advertisements, violated this prohibition.
  Florida Statute 558.004:Contractors must provide proper notice and disclosures before performing any work that might lead to a lien. Roofing Pros USAs failure to disclose lien rights and the balance allegedly owed until after a dispute had arisen demonstrates non-compliance.
  These laws are clear, comprehensive, and written in plain language, making them straightforward to understand and enforce. Roofing Pros USAs misinterpretation of these statutes does not absolve the company of responsibility for its actions.
  Improper ** Line Installation and Damage
  The claim that the ** line was improperly installed next to the roof decking is irrelevant to this issue. Roofing Pros USA damaged the line during its work and attempted to conceal the damage with tape instead of promptly addressing it. This act demonstrates negligence and lack of transparency. While I acknowledge the repair costs were eventually covered, this does not absolve the company of liability or negate the misconduct.
  Reporting to Authorities
  This matter is not limited to the Department of Business and Professional Regulation (DBPR). Complaints have been filed with the following agencies:
  The Office of the Attorney General, for potential violations of consumer protection laws.
  The *************** Officer (CFO) and the Department of ******************* for any insurance-related misconduct or financial improprieties.
  Each of these agencies has jurisdiction over aspects of Roofing Pros USAs actions that may constitute legal violations.
  Outstanding Balance and Legal Threats
  The claim of an outstanding balance and the threat of lien enforcement appear to be retaliatory in nature. Roofing ******** has failed to demonstrate compliance with statutory notice requirements or provide sufficient evidence supporting the alleged debt. Any attempt to enforce a lien without proper documentation or adherence to legal procedures will be met with appropriate legal action.
  Conclusion

  I've taken the liberty to add just a snippet of the thread of communication I've had between me and one of their employees. The thread goes on for days where he tried to get me to contact my neighbors in return for a referral bonus which his says i could apply to my deductible. Payments are being withheld until they address originating issue. Which is the damage they caused to my pipe. 
  

  Roofing Pros USAs actions have violated Florida laws governing contractor practices and consumer protection. The statutes in question are unambiguous and clearly establish the companys misconduct. I encourage Roofing Pros USA to address these violations responsibly rather than issue threats and misleading statements. 

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 12/09/2024

  We would prefer to resolve this matter amicably; however, there remains a significant balance owed, and the case has now been referred to our attorneys. We remain open to reaching a resolution promptly to minimize legal costs.

• Initial Complaint

  Date:09/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company presented a no obligation review of our roof claim. They convinced us to sign a contract just to get the process started that apparently locked us into an actual contract to allow them to replace our roof. A few weeks later after further research we tried to cancel the contract- before anything was done- and they told us we would have a large (over $5000) penalty. The initial estimate we received showed the total for the roof. After the roof was replaced we didnt hear from them for over 2 months. Then they called and said we still owed them $1000. The initial estimate showed our deductible of $1000- but our insurance company issued a revised second check that covered that amount. They were paid the entire amount of the original estimate by our insurance company. Then they started calling and texting us again a month later and saying that unless we pay the remaining balance of $110 they wont release our warranty and it could be voided. We requested a written job cost breakdown and materials list before the roof was replaced and never got it. This company is absolutely horrible to deal with and now theyre threatening to void the roof warranty even though they have been paid in full. They sent us copies of someone elses invoices to try to show their error and then sent another letter that we still owe a balance. I have had several conversations with them and confirmed that they were paid in full and they just talk in circles and claim that we still owed them money.

  Business Response

  Date: 09/18/2024

  We have reviewed the account, and while the remaining balance of $110 is accurate, we will waive it as a gesture of customer appreciation and send Mr. ********* the warranty package. Please note that we previously emailed an invoice explaining that the public adjuster fee was deducted from the $1,000 additional insurance funds, leaving the $110 balance, which may have caused some confusion.
  
  Regarding the request for an estimate, we always clarify that with a full roof replacement approval, the homeowner's only out-of-pocket expense is the deductible, and if applicable, any additional material costs. The insurance company determines the replacement cost of the roof, and we honor their estimate, which we communicate to our homeowners.

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They replace my roof back in July last year Had contacted the many times over 20 times about my gutters they had damage and they have fail to get it fix or replace. And also dont want to give their insurance info so I can claim them.

  Business Response

  Date: 07/11/2024

  ************ claims Roofing Pros USA damaged his gutters during the reroofing process (the reroof was completed 12/2023 not 7/2023 as was stated in the complaint). However, our investigation revealed that this is not the case. We take great pride in the quality of our work and promptly address any issues we may have caused. Photo documentation during the build and visits to the home on 01/28/2024 and 03/18/2024 to address Mr. ***** concerns reveal no damage or issues with the gutters caused during construction. Attached photos showing the perimeter of the house supports our position that there was no damage or issues with the gutters. Any damage occurred after the reroof.