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Business Profile

Towing Company

AAA Ocala

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 22041916

    I am rejecting this response because: its bad customer service. I reviewed the email and its written with an asterisk at the very end and very small. Just another way to sucker people out of money.

    Sincerely,

    *********************

    Business Response

    Date: 08/08/2024

    We are sorry for any confusion surrounding your membership. But you were sent an email after you renewed online that stated - Upon activation and with proper identification, AAA will provide regular AAA services and full privileges for the new member. Roadside benefits begin three days after payment of dues.

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint regarding the service provided by AAA on September 17, 2023, which has significantly impacted my confidence in their services and prompted me to reconsider my membership.Despite contacting AAA promptly at 11 AM and receiving assurances of assistance by 12:45 PM, the tow truck failed to arrive at the designated public parking lot where my vehicle was parked due to repair issues. Contrary to the driver's claim of no one being present at the vehicle, the entire ************* and office staff was actively waiting, which makes this assertion inaccurate.Attempts to resolve this issue were met with further disappointment. A subsequent appointment scheduled for 6:30 PM was not clearly communicated as a time window, leading to confusion. Moreover, AAA's policy against towing from closed shops, despite clear evidence of payment, left my vehicle vulnerable in an unsafe area, particularly as one door was unable to lock.The disregard for my safety concerns and the lack of empathy from AAA representatives compounded my frustration. The refusal to tow from a public lot leaves my vehicle exposed to potential harm, a situation that I find unacceptable given the circumstances.This failure in service, coupled with a lack of empathy and concern in subsequent interactions, has influenced my decision not to renew my membership. I sincerely hope that this feedback initiates an internal review and prompts improvements in AAA's service standards.Thank you for your attention to this matter. I trust that this complaint will be addressed promptly and effectively.

AAA Ocala is NOT a BBB Accredited Business.

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