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Business Profile

Vehicle Wraps

Monstr Graphix LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vehicle Wraps.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this company to wrap my logo around my medical transport van. ***** was paid **** had my van for 6 months I had to contact the police department to get my van released he then provide me a letter stating I would receive my money back with in **** I have yet to receive anything he also went to his website after I made a review to say I do drugs. Defamation of character trying to destroy my business. I just want my money back.

    Business Response

    Date: 02/02/2024

    Customer did not come to multiple meetings and it was decided the job was no longer going to be completed by our company after months of attempts to complete. All of our jobs have a nonrefundable deposit which the client agrees too upon payment. The customer showed up to our facility violently screaming and yelling and smelled heavily of a substance. She continued to bang on the door of a tool truck the owner was currently on. The police were called, but not by the customer, rather us the business. She was issued a no trespass for her actions and we were informed they could in fact smell a heavy odor of marijuana. We were instructed by the police if she as so much walked passed our mailbox to call and they would arrest her onsite. Lastly we did not mention the customer at any point on any platform as we separated ourselves from the customer. Rather the customer went on ****** and made false accusations and slander that ****** removed within 48 hours of us reporting due to its graphic nature of her claiming we were the ones who were drug addicts when we have a zero tolerance drug policy. This is our only response as we will not continue to entertain this nonsense and slander. 

Monstr Graphix LLC is NOT a BBB Accredited Business.

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