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Business Profile

Water Damage Restoration

Servpro of Ocala

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a water claim in 2023. Servpro of Ocala FL remediated the damage. Approx two month later I received a bill/invoice from Ocala Servpro from ******* ******* for over 4200$. I called and she, the manger told me she had not been paid and if she had the payment she was too busy to look because she had too many emails. I got Corporate Servpro involved, I spoke with a gentleman who's name I do not recall. Within two days ******* found the funds and matter lay to rest. Since then I have now received two new invoices from Ocala Servpro with different dates. I contacted her 11/6/24 and she stated that I still owe and that she was never paid. Travelers insurance already paid this fee with a check within one week of services. This was verified and put to rest. Now I am being harassed again and have only a limited number of avenues to proceed with unless this harassment does not end. ******* does not care anything about doing her job and quite frankly should not be in any position of management if she cannot handle account and their payments. Please investigate this matter and lay it to rest because it escalates as I am to my wits end with her. She is clueless, rude and unprofessional and does not understand when I tell her that she has simply put a new invoice date on the paper and sent it out again. I will go further if needed. I am asking for you to step in and solve this before it gets out of hand. I have contacted travelers, the better business bureau, my claims adjuster and have all the info I need. ******* is clearly too busy to do her books and or expecting people to forget they paid and collect more. Please step in.

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called Servpro when we discovered we had a leak in some windows that came through the drywall in March 2024. Waited all day they never came out. We hooked up our own personal fans and blowers to dry out the area. They randomly came the next day and dropped off their equipment that we stated we no longer needed because the area was already dry since they never showed up. They said they would call their manager and left. The next day they came back to pick up said equipment and then sent us a bill for $700 for using their blowers. WE NEVER USED THEIR BLOWERS, THEY DIDNT COME THE DAY WE ASKED AND HANDLED IT OURSELVES. Why would I pay $700 and be threatened by the manager ******* that she's sending this to collections, when we didn't use their service because they didn't show up. Its clear they played "dumb" pretending to "get in contact with their manager" and to leave the equipment to cover up they forgot to come to our house and yet charge us, absolutely not.

Servpro of Ocala is NOT a BBB Accredited Business.

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