Complaints

This profile includes complaints for Bay Laurel Center CDD's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bay Laurel Center CDD

  8470 SW 79th Street Rd, Suite 3 Ocala, FL 34481-9154

• 

  Bay Laurel Center CDD

  219 East Livingston Street Orlando, FL 32801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in a four-year pursuit of a resolution since 2019. When I moved into my new home, I immediately received persistent letters from Bay Laurel Center regarding a continuous leak. I went to the ************************ and talked with **************** the Warranty Representative assigned to my new area. He was provided with the necessary documentation from Bay Laurel. Bay Laurel stated the continuous leak, he did not take any action, and no other information was given to me. I followed up several times throughout 2020. In 2021, I returned to the ************************ with more documentation from Bay Laurel about the ongoing leaks. A representative by the name of **** or **** from Parkway Maintenance informed me that the leak was coming from the irrigation system. After having the irrigation system checked, the meter still indicated a leak. In 2022, I went to the ************************ and Bay Laurel Center with additional documentation. **** or **** came out again, being aware of the issue, but neglected to address it. In 2023, I was approved for modifications on my property, and the ***************** knew I had a continued leak but did not investigate the problem. After the modification, **** or **** visited again and explained that the pipes were buried deep underground, and the builders knew of the problem but decided to continue without addressing the leak. He stated it would take ten years to find the leak and an additional ten years to replace the work I had done. In March 2024, I received a letter of continuous leaks stating excessive water usage. I returned to the ************************, and the same explanation came from **** or ****. I was advised to hire a plumber, which I did. Earthscapes checked the entire irrigation system and indicated that the fault could either be the meter or a leak between the meter and the house.

  Business Response

  Date: 11/15/2024

  Bay Laurel Center CDD (the District) does have record of this customer calling our customer service department to discuss the continuous leak notifications that the customer was receiving. As the water company, we have done our due diligence by assessing our water meter. The results from the meter assessment found that the meter was functioning properly and that if there is an issue with the service line leaking after the meter this would be the responsibility of the customer. This service line is not owned by the District nor is the responsibility of the District to maintain its functionality.

  The Warranty representative, ***************************** and the representative from Parkway that are listed in the complaint are not employees of nor associated with the District.

  I have attached a report indicating the months where a continuous leak was indicated at the time of read, the notes report logging the phone calls that we received regarding this property location and the work order indicating that the meter was functioning properly. 

  Customer Answer

  Date: 11/15/2024

  This leak started the first month zi moved in under warranty. Please attached warranty information. Bay Laurel never came out to my house. I have been to ************************ throughout the 4 years since the letters started to come to my home. I was told to go to Bay Laurel with this problem. No help. The water was shut off and the meter was still running. I am a responsible homeowner,  I paid my bill every monthly. I wish ****************** and Bay Laurel show me as homeowner same. 

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

  Customer Answer

  Date: 11/15/2024

  I am no satisfied with this action. I went to proceed to the media. 

  Customer Answer

  Date: 11/16/2024

  The Developer name is Mr. ******* *****, President of On Top of the World at *********************************************************** Telephone number is ************. This is person who built this house.

  Thanks. 

  Attached is more info to support my claim

   

   

  .

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22492693
  
  I am rejecting this response because:

  This leak started the first month zi moved in under warranty. Please attached warranty information. Bay Laurel never came out to my house. I have been to ************************ throughout the 4 years since the letters started to come to my home. I was told to go to Bay Laurel with this problem. No help. The water was shut off and the meter was still running. I am a responsible homeowner,  I paid my bill every monthly. I wish ****************** and Bay Laurel show me as homeowner same. 

  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 11/18/2024

  Per the attachments from the last response, a work order was submitted where the District went to the home to assess the meter on 01/24/2020 and found the meter to be functioning properly. The leak indicated was beyond the meter therefore it is beyond the scope of our service. We are the Water Utility and not associated with the warranty department. 

  Customer Answer

  Date: 11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since Feb 2023 Bay Laurel Center (BLC) have been sending me notices(USPS) of a continuous leak of 0.08Gal/Mn at my property. They started sending me these notices since I installed a new hot water heater and expansion tank in Feb, 2023. BLC also installed a data logger and sent me a report on 08/08/23 stating that I had an intermittent leak. Since then I hired two subcontractors to determine the so-called leak. I was concerned that their was a leak under my slab. I first hired ****** **** ********* ******** On 6/30/23 and they stated that their was NO leak at my property. They stated that a back pressure pulse from the expansion tank was causing this anomaly in your water meter giving a false leak indication. I also hired ******* ***** ************* and they examined my property on 10/23/23. They determined that their was NO leak at my property and that in fact the expansion tank back pulse is causing this false reading in the BLC water meter. I obtained another expansion tank to try and it created the same anomaly. Finally *** had to install a ball valve to shut-off the flow to the expansion tank and the leak indication stopped. I have been previously emailing BLC what are you going to do about this but received no resolution to date. They continue to infer I have a leak. My only option was to turn-off the water to the house when I go back up north to stop these notices being sent as well as being charged for water I have not actually consumed. The Field Manager Mr. P***** contacted me about this issue on July 6th and he spoke with Matthew from ****** ********* on July 10th in regards to this situation. Mr. P***** never called me back regarding this issue w/ their meter. Since the water meter is being ghosted by my expansion tank which is required per new water heater installations should be addressed by BLC. I am concerned that cutting off the expansion tank from my system might result in a safety issue. I request reimbursement of funds spent to address this issue as well as any additional consumption charges due to the so-called leak. I also request a correct resolution(s) to this problem from BLC since own the meter and supply the water service to my property.

  Business Response

  Date: 11/10/2023

  The Utility Director spoke to Mr. ***** directly and helped him locate the leak that was indicated on the meter. Mr. ***** is now satisfied. 

  Customer Answer

  Date: 11/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  I have previously spoke again to the ****** **** ********* company  and they still state that there was no leak. I discussed installing a data monitor to better quantify the leak rate under different conditions. I will also have a check valve installed in the system. So at this point I still cannot determine if there is a leak or not and what is causing it being the water meter or an actual leak, I wish to keep this complaint open until a final resolution is found.

  
  ****** *****