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Business Profile

Windows

Custom Vinyl Systems of Florida

Reviews

Customer Review Ratings

3.5/5 stars

Average of 6 Customer Reviews

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Review Details

  • Review fromDan D

    Date: 07/02/2024

    1 star

    Dan D

    Date: 07/02/2024

    Ill share my experience & let you decide. Contract signed 1/10/24 with work started 2/7/24. Installer discovered a second door was delivered instead of a window. This is a four window/door unit that was temporarily installed and still there. The unit wasnt caulked so large cracks are still visible on the top and side. After threatening to post on BBB site, windows were delivered with planned installation 6/24/2024. Installer discovered a frame for the windows/ door was not delivered!! I asked but havent been given a delivery date. Dont expect to hear from them on job status, if you ask they wont know. They will respond with supply chain problems but neighbors havent experienced it with competitors. Ive been living with this for five months.Its beyond me how this company stays in business. I have told friends and neighbors to stay away because I dont recommend them. You decide!


    UPDATE:


    This posting is a follow up to my customer review posting on July 2, 2024 with Custom Vinyl Systems. 



    My previous review summarizes my frustration over lengthy delays with product deliveries over a six- month period. I now understand the owner did everything he could to speed the process given manufacturer constraints. I’m happy to say that the job was completed to my satisfaction on August 27th with final inspection on August 28th.

    I chose CVS because they have an excellent product that includes a five- track system with double insulating glass. I wish the company, and its owner, Phil *****, continued future success.

    Custom Vinyl Systems of Florida

    Date: 07/03/2024

    ****************************,Please believe me when I tell you that *** working as hard as I can to resolve this problem.Your order was placed correctly and made incorrect by the manufacture the first time. It was then reordered and made incorrectly again. I wish there was some way I could make it myself you would have your door tomorrow. It has been reordered again and I will inform you of an ETA as soon as I get It. Again, please remember that I am on your side in this matter.Sincerely *******************
  • Review fromMichelle I

    Date: 10/26/2023

    5 stars
    Custom Vinyl Systems is an exceptional home improvement dealer who has been selling and installing TEMO patio products for many years. They operate with great integrity, along with an outstanding performance in customer service. Their #1 priority is satisfied customers - and they go above and beyond to build the perfect dream backyard for their customers. We are extremely fortunate to have a dealer such as Custom Vinyl Systems representing our company and products with such enthusiasm and professionalism.
  • Review fromBob D

    Date: 12/29/2022

    1 star
    CVS installed our lanai windows and it looks great HOWEVER when it rains hard all 4 windows and the door leak - we are not talking drips we are talking streaming water. I have contacted, several times, CVS and the owner Phil about our CVS leaky lanai windows. I emailed a video to service and sent a video text to the owner Phil in mid November and as of today no one has called about addressing the leaky lanai windows. CVS emailed a response saying we are very sorry, thank you for letting us know...we want raving fans...YET no one from CVS has contacted us.
  • Review fromThea S

    Date: 11/27/2022

    5 stars
    I have used CVS for 4 of my homes in The Villages over the last 10 years. While I would vet contractors each time i would begin another screening and/or window project, I would always return and choose CVS, not just for the superior product but because of the steadfast integrity, first in class customer service, and quality.
  • Review fromDaniel B

    Date: 10/21/2022

    5 stars
    They did an amazing job on my back lanai! Windows are awesome! Thank you so Much. Would highly recommend!
  • Review fromDavid C

    Date: 08/22/2022

    4 stars

    David C

    Date: 08/22/2022

    Wanted to replace the windows and door in a lanai, it's just a straight wall that means 2 windows and 1 door. Made down payment (10%) on May 12. Then on June 27 they said they were ready to order the windows and wanted 50% of the contract price, so now I've paid over $4k and have no time frame for getting the windows installed ... they say it could be Oct, Nov, ... or even Dec. To be fair, initially they told us it might be as late as Sept. before we got them installed, but doesn't look like is going to happen because they said our windows weren't on the manifest. Unless you don't mind waiting indefinitely, I would not recommend this company.

    UPDATE:

    "We had CVS replace the windows and door in our lanai, it's just a straight wall that means 2x2 windows and 1 door. Made down payment (10%) in May. Then in late June, they said they were ready to order the windows and wanted 50% of the contract price, so we had $4k in the project so far. Initially told September time frame for getting the windows delivered and installed ... but could be Oct, or even later. Sounded like the Manufacturing/Logistics issue as with everything else, to be fair. Before we got them installed, we had a little communication break down, basically we were first told the windows ordered would be coming in early Sept, but for whatever reason didn't come in until the next order which was end of Sept. Still when they came in, and it all got installed right after that and the guys did a very good job with the install too. My only complaint is that it seemed to take a long time, and in fairness, they told us this too. Just FYI, if your thinking of doing something like this be prepared to wait."

    Custom Vinyl Systems of Florida

    Date: 08/24/2022

    Mr. ******, everything you have been told was the truth as we knew it to be at the time. These are trying times with labor and supply chain shortages. I am however a little confused as I called and left a message on 8/22/2022 stating that I had received a revised manifest and your products would be on the September truck. I also informed you that your permit had been issued and yours would be the first job done after the shipment arrives. We are expecting it the 3rd or 4th week of that month. If you have any other questions or concerns, please reach out to me at [email protected]
    Thank you,
    Phil *****

    David C

    Date: 08/25/2022

    Yes, you are correct, however I wrote that review before you called and the reason I wrote it was because my wife told me that Erin had said that the manifest for August did include our stuff then later said it didn't and gave no reason ... so when I wrote that that was all we knew. It was after that that we got the call that said it would be on the September manifest. We just want to be kept informed (accurately) as to what the status is. Thanks for getting back to us with that information. I'm hoping that it all works out and it all comes together by the end of Sept / (early) Oct because we have family coming in mid Oct. Thanks. Dave

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