We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Interlocking Pavers

WC Industries

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlocking Pavers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WC Industries was contracted to seal our lanai patio pavers. The job was done poorly and now our lanai pavers look worse than before the sealing. In some cases water is trapped underneath the sealer and is deteriorating the pavers. Trapped sand and over sealing has caused an issue as well. The pavers are less than two years old and now need to be stripped and resealed.

    Business Response

    Date: 11/18/2022

    Here are the details of what happened with customer ***************************, who filed complaint 18239584.

    On July 25, 2022, *************************** asked me to put him on the schedule to have his brick pavers sealed.  I did that and the job started on July 28, 2022.  His patio was pressure washed and the pavers were sealed.  On July 29th, I received a picture via text regarding areas that needed to be resealed and excess sand removed.  On Monday, August 8, 2022, we took care of the areas that were pointed out.  On August 10, we also went out to remove excess sand and were told that the invoice would be paid as soon as possible.  On August 11 again, it was pointed out that there was excess sand.  We went out to remove it on that day, but it was not to his satisfaction.  We also went out to remove the excess sand on August 13.  On August 30, 2022, after not getting any response from *****, nor his wife ****, to my calls and texts requesting payment for the pressure washing and sealing of his pavers, I filed a small claim suit against him with the Clerk of Circuit Court.  We were to appear in court on October 18, 2022.  On Sept 12, ***** transferred $700 of the $850 that was owed to my bank account.  That left a balance of $150 that he did not pay.  I did not appear in court on October 18 and the case was dismissed.

    Attached is a copy of the invoice, the court summons, as well as our text messages.  Please let me know if additional information is needed.



    Thank you,

    *************************

    WC Industries, President

WC Industries is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.