We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Commercial Air Conditioning Contractors

Stay Cool Air Conditioning & Heating, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Air Conditioning Contractors.

Complaints

This profile includes complaints for Stay Cool Air Conditioning & Heating, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Stay Cool Air Conditioning & Heating, LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2025

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new HVAC unit in December 2021 from Stay Cool. They installed the unit and I entered into a leasing agreement with ************. The technician who installed my system had me sign documents and advised they would be the ones filing the paperwork for the warranty company so should anything go wrong parts can be replace at no/low cost. I assumed this was the standard run of the mill procedure and believed them and never heard anything else. I figured it was somehow tied in with the company and when I make service or repair calls they'll have all that information in their system. Last June the unit was damaged due to a lightning strike. I made multiple attempts to contact Stay Cool and was unsuccessful. Their website did not provide alternative numbers and I received no response to my email. The phone number rings and rings and goes to a voicemail which I left multiple but never received a returned call. I had to contact another **** repair company who came out in the rain and was able to discover the problem. When they checked the unit in their system, they brought it to my attention that it is not registered under any warranty that they were able to locate so I would have to pay the full costs of the repair and replacement parts. I reached out to ************ and advised them to see if they had any information and they did not, but they offered to pick up the unit and terminate my lease agreement should I need, which I declined.

    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I purchased a new unit from StayCool back in December of 2020 to the amount of 10k first year and a half was good they serviced it by the end on the second year it quit working they came out and done an inspection and said the blower motor went out but was under warranty and the could fix it but had to order parts and would be $400 labor I was sick I called in and talked to ****** the manager he said that was the price for the labor we had no choice but to pay it cause we needed our air conditioner fixed I called several times to get them out to service the unit and got no response. Fast forward to 8-24-2024 our unit quit working agin I tried to reach you it to staycool only to find out they sold out I am sickened by all the complaints so now along with all the others we have a 10k unit thats a piece of s*** and its paid for we had a company come out today and did an inspection on the unit and the blower motor has gone out agin that was just replaced two years ago and we were quoted a price of $1,600 to fix it part and labor I started crying I we work hard and are trying to retire soon shame on staycool we the consumer have no rights

    • Initial Complaint

      Date:06/18/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased new AC air return and 5 ton Heat pump with M.E.R.V. whole house filtration system and semi annual system checks. for 3 quarters now no one has come to service the system. All known phone number ring and then cut out. Sent emails unanswered. Have found no recourse to demand services paid for, promised but not delivered.

    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had Stay Cool install a brand new air conditioner last May (May 2022). The salesman gave ** a whole list of benefits including 10 year warranty on parts and 3 year maintenance and stay cool guarantee that for within those 3 years if anything happens and it's not getting cold to call them 24 hours a day (we have this all in writing in a contract). It's a brand new system and about a week ago we started having issues with it shutting off and just not turning back on then it randomly would turn on hours or days later. We tried calling the number and it kept going to the "proteam". We assumed at the time that it was some type of answering service. We were promised 3 times over the course of a week a callback and never got one. Finally yesterday (4/13/2023) my husband got ahold of someone and she explained that Stay Cool went out of business and they acquired there business. We were never given any notice and we feel swindled that we paid for this warranty and for a product that should last and now it's broken. The "proteam" came out and we had to pay as they said they are not honoring any warranties though Stay Cool. Supposedly fixed the issue. However today all day AC has been broken and will not turn on. This AC is less then a year old, very expensive (we are still making payments) and should be under the warranty we were promised. Yet we are sitting in a house in the heat with no help in sight.

    • Initial Complaint

      Date:02/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contacted Stay Cool in June of 2022 when our AC stopped working in the middle of summer after recently purchasing our home. They were prompt and quick to come out, sold ** on an entirely new AC unit/install since our was about 20 years old. They came out the next day to install. Since then, we cannot get a hold of ANYONE. In November of 2022 (5 months after install) we received a permit on our door requiring a county inspection of the install- something Stay Cool never told us about. Setup inspections and they failed. I have called and contacted to have someone come out and it took 2 months for them to send a tech for repairs. AND THEY YET AGAIN FAILED INSPECTION FOR THE SECOND TIME. I have called numerous times to speak with a manager, schedule routine maintenance (included in our installation price) and cannot get a hold of anyone. No one returns your calls. The call center doesnt have a record of the technicians schedule and it really seems like no one knows anything. Ive started making payments to the finance company but our original install isnt even complete. Failing an electrical install seems like a safety hazard but Stay Cool clearly isnt concerned about their customers.

    • Initial Complaint

      Date:02/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Aug 2022I called this company to come to our house because the air conditioner wasn't working. The employee fixed the problem and then said it would benefit us to have a ** system on the air handler (which is in the attic). He quoted us the price of $1404.00 which included What he did that day. He said they would have to order the part/parts they would need to do the ** light application because Covid had caused everything to arrive slower. We paid the $1404 by check and then we waited. On October 31, 2022 I called Stay Cool Air and I left a message. No reply came. So on Nov. 3, 2022 I called again and was told that someone (a manager) would call me back that day. ***** (a manager) called from ************. He said he would see if the ** part was there and then call me back to make an appointment. No call back that day.On Nov. 8, 2022 I called ************. I left a message that we just wanted our money back. On Nov. 9, 2022 ***** called from ************. He said we would get our money back and that it had to be approved on Tuesday and then it would be sent out on the following Friday and that we would receive a check 2-3 business days after that. I kept calling to ask about the money two more times to no avail. I then called on Jan 6, ******* was told that ****** from billing would call me about this. Called 2 more time and told ******* I really need to get this resolved. The next time I talked to ****** he sent me a an email saying the return of my money was approved, I received a text from him saying it had been approved and within 3-5 business days I would receive the check. This should have been on Jan. 11, 2023. Tthis is Feb. 11, 2023 and we still don't have our money.

    • Initial Complaint

      Date:12/27/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two years ago we purchased a Rheem Air conditioner for $9,999 and have had nothing but problems with it. Today regular maintenance guy came out and tried to scam $2100 from ** to buy a UV light we never had an issue with . We declined. He started messing with the Uv light and then after he left the light went out. He broke it to try and get us to buy one for $2100. The company is very fraudulent. I've gotten 2nd opinion.

    • Initial Complaint

      Date:12/13/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a a/c unit installed August ,4,2020 Upon 1st install company showed up with the wrong size unit(smaller) than in the quote. I refused unit and sent them away . They contacted me and offered upgrades and add ONS such as service contracts and such. I have had nothing but problems getting them to even service the unit they installed. Waiting all day to have a call at the end of the day to reschedule .I feel this company made promises they could not keep to get the system installed. I am paying on a unit and a contract that was not full filed . This is a complete system failure.Please help.******************* I have text messages from ****** whom told me he owned the company in text messages. Then when reaching out tonight he replies he no longer works for the company.I believe this is like there contract ,you can't believe anything this company does.

    • Initial Complaint

      Date:11/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Capacitor was replaced on Nov. 12th and was charged $471 including labor. The ** unit was replaced in 2019 by the same company which cost over $12,000. We feel the capacitor should last longer than 4 years and that it should be under warranty. It has a 10 year limited conditional warranty on the parts but the warranty does not say which parts are covered. According to the info online, capacitors should last about 20 years if the unit is maintained. Our unit is only 4 years old.

    • Initial Complaint

      Date:10/30/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used this company several times now, even recommending them to my friends and family. I even became a member of their monthly subscription. When my compressor went out, they came right away to assess the situation. When they have the opportunity to make a sale, they are more than responsive. They had us pay $3500 up front for the repair/ replacement and told us they would be out very soon to fix it. They kept giving excuses as to why they couldn't come back or find the part. They then stopped responding. This went on for over 10 days. Finally, they claimed they ordered the part "but it was lost". We found another HVAC company to come back and within 5 hours he was able to locate and pick up the part and install it for less than stay cool had charged us. We asked Stay Cool for a refund which after 2 days they agreed to. This was in August, and over two months later we have yet to see a ***** back. We call and call, but the outsourced call center is useless, they refuse to transfer us to the billing department or return our calls. All of our contacts at the company no longer pick up the phone. But if you call for an estimate, you get a call back right away. I NEED MY MONEY BACK FOR THE SERVICE THAT WAS NEVER PROVIDED.

    Stay Cool Air Conditioning & Heating, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.