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Business Profile

Medical Business Administration

Pediatric Healthcare Alliance, PA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Business Administration.

Complaints

This profile includes complaints for Pediatric Healthcare Alliance, PA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pediatric Healthcare Alliance, PA has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Pediatric Healthcare Alliance, PA

      4033 Tampa Rd Ste 101 Oldsmar, FL 34677-3224

    • Pediatric Healthcare Alliance, PA

      116 Harbor Village Ln Apollo Beach, FL 33572-3402

    • Pediatric Healthcare Alliance, PA

      10729 Queens Town Dr Riverview, FL 33579-7186

    • Pediatric Healthcare Alliance, PA

      811 S Parsons Ave Brandon, FL 33511-6063

    • Pediatric Healthcare Alliance, PA

      3222 W Azeele St Tampa, FL 33609-3280

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been disputing the balance I was charged since 10/09. Before the appointment, I called and requested the self-pay rate for the health services needed for my child. I spoke to *** who provided me the breakdown of the self-pay fees ($175). I agreed and attended the appointment to then find out weeks later that I was not processed as a self-pay patient, and would be owed $663.79 due to the appointment being processed with my insurance. I knew the insurance would not cover the appointment as I was in a waiting period before I could utilize the benefits. On 11/07, I spoke to ***** who was super kind and did her best to help but didn't have the authority to correct the issue. She transferred me to ****** who advised that I need to speak to the site manager (****). I called **** 7 times and left 3 voicemails. I finally got ahold of her on 12/05 @ 2:04 PM. She said she would follow up with ************** and look into the communication error on their end and get this fixed. She called back on 12/05 and said she needed to speak to *********************** (who was out sick) and would call back on 12/08 . I called back on 12/08 after not hearing back and left a voicemail. I called back again today 12/20 and left a second voicemail. I've invested so much time and energy into getting this corrected and feel like my complaints are not being taken seriously. With the charges hitting my card i've been forced into financial hardship.

    • Initial Complaint

      Date:01/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Initially had a mistake with insurance coverage. My son was born on July 26th and my insurance carrier (Blue Cross) had my insurance for him take effect on September 1st. Due to this Pediatric Alliance had me pay out of pocket for all August appointments (totally roughly $758). I spoke to insurance and got the issue corrected. I then spoke to Pediatric Alliance and they said they would reissue the claims with Blue Cross. Once accepted and paid by Blue Cross, they would issue me a refund check. It is now 6 months later and I still have not received anything from them. I have spoken to Rizzy there 6 different times over the course of the last 6 months. Each time receiving a different story. First, they processor hadn't even reissued the claim. The next time I called, I had a credit but they hadn't processed the refund. The next time, they still hadn't processed the refund. Finally, on December 15th they claimed to have finally processed the refund and assured me the checks were going in the mail within a few days. It is now January 12th and I still have not received anything. When I just called and spoke to someone else there in billing they claimed they had no record of issuing me a refund at all. They already have the money from insurance and have pretty much since just kept my money.

    Pediatric Healthcare Alliance, PA is NOT a BBB Accredited Business.

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