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Business Profile

Convenience Store

7-Eleven

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One September 14 yesterday I purchased two cartons of cigarettes. Less than 24 hours later I went back to the store to return the two cartons of cigarettes that were never opened. I have my receipt and the associate told me that she had to contact her manager. She contacted her manager he would not authorize it due to the fact that it was too much money and that I would have to come back tomorrow. I stated I was leaving town, the associate went back and called the manager and the manager told the associate no returns were allowed on cigarettes. I checked Florida state law and in fact yes they can be returned unopened with a receipt. The location of the store is 1245 S. Volusia Avenue Orange city, Florida the store number is #****** I am told that the store manager his name is Mike. I truly believe that the store manager is unfair and he should know Florida state law. I would like the public to be aware that this new opened location store on South Volusia Avenue does not treat their customers with respect and or fairness. I was spoken to as if I was a criminal trying to return and get money back for something that may have been stolen when clearly I had receipt in hand with merchandise. I would like to have this return completed as soon as possible.

7-Eleven is NOT a BBB Accredited Business.

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